Daily: 11:00 - 14:00
Daily: 17:00 - 23:00
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We had a 2-table dinner at KEK over the weekend. Ignorant to additional charges for dining at the aircon section, we requested for tables at that area.
Though the food was above average and largely enjoyable, the dining experience was marred by
1) Crabs dishes that were seemingly made up of hodgepodge of crabs. We realised that only close to the end of the meal as we compared the remaining left and right pincers (in the same crab dish) and realised that one seems meaty and the other was all shell and no meat – once we cracked open the sizeable pincer, there was only a shriveled piece of meat inside. This is not the first encounter with the big-shell-small-meat crab. When we checked with the staff, her immediate response was the major killjoy and her attitude revealed that she cares little for customer service. She said we should have shown her the crab immediately and not wait till we are at the last piece. We didn’t raise the complaint earlier as it was my father’s birthday and we didn’t want to kick up a fuss.
2) Staff reluctantly offered not to charge for rice and wet wipes, and also offered a $5 discount which was not even 1% of the final bill. On top of that, we were charged exorbitantly for about 5 cans of drinks, some Chinese tea and plain water. The drinks bill was more than $20 which we understand was ‘marked up’ because we sat in the air con area.
Though the majority of the food was tasty and fresh, they failed to provide a good dining experience with not too ethical charging and mixing of different crabs to form a dish, and terrible customer service.