18 Mar 2014 • 1 review • 0 follower
I really wanted to like this place, it was cosy, a comfortable degree of casual and easy enough to get to. To be fair, the food was hard to fault and the desserts excellent. Credit must be given where credit is due - the chefs are clearly competent. Sadly, the service was greatly lacking, to the point where the whole dining experience collapses.
A concept dining establishment such as this is not merely selling food, it is selling an experience. Their food prices are on the high side (Red Snapper Fish and Chips - $30) and so clearly, you are not just paying for food. Frankly, portions are also puny (fish from the fish and chips is the size of an adult's palm). The hearty eaters in the group had to go for supper after dinner because they were still hungry. Unless you wanted to burn money on multiple sides, don't expect to be full. But yes the experience, it was inconsistent at best but for most part, reeks of disrespect for guests.
Firstly, water. If you are going to charge $7 for water, have the courtesy to inform your guests. You should respect them enough for them to make an informed decision. When your guests turn down the offer of sparkling water, please counter offer table water instead of staying silent. When you do something like this, you clearly care more about making a quick buck rather than the service experience. It also borders on the dishonest.
Secondly, take orders accurately. At the end of the meal, we were wrongly charged for an additional 3 course meal which we didn't order. Everyone but one person ordered a course dinner - therefore it's as simple as counting the number of persons minus one. However, staff was insistent that one person also ordered a course meal. While the waiter agreed to take it off the tab, his displeasure was evident and he made no attempt to hide it. Seriously, why would anyone choose an establishment such as this to get a free meal. Again, reeks of a patronizing attitude towards guests.
Lastly, no one in the restaurant said good bye when we left - it is almost as if the displeasure from the order dispute has incapacitated the staff's ability to be courteous. This courtesy was extended to most other guests but not to us. This reeks of a lack of professionalism.
The two good things, well-prepared food and two birthday desserts on the house, were sadly overshadowed by the negative as the group agreed that on the whole, it was not a welcoming place. Overpriced food that was not compensated by a delightful experience, unprofessional staff, disrespect for guests... It all made everyone feel somewhat cheated. The unanimous decision after the meal was that this is neither a place we want to visit again nor recommend to our friends. A pity because the food, while in puny portions, was really not half-bad.