The incident which took place on 17th April 2014 really disappointed me and my family members. It was @ night 8:45pm I had entered your restaurant and we left only @ 10:30. The restaurant was packed and the manager in charge was so confused. We had placed Kurkure Bhindi as starters and guess what the manager brings in the main course @ 9:30. I politely told him that we need the starter for which he says that now that main course has come why don't you eat that first (Conversation was fully in Hindi). My wife got upset because she had brought her parents for the first time to your restaurant as we had been patronizing your restaurant to our friends, relatives and anyone coming to Singapore and the kind of comment from the floor manager was very distasteful to say the least. I comforted her and told him once again politely to bring in the starters and then the main course. The starters came in 15 minutes and after some time the main course was brought. The tandoori roti was all over heated and black and it just couldn't be eaten. I told the floor manager what was going on and he said he would bring in the new rotis.
After all the tamasha, when the bill came in @ 10:30, there was no 20% Standard Chartered Discount given (my wife and her Chinese friends had been to boat quay Kinara and faced a similar situation (it was not a PUBLIC HOLIDAY OR EVE OF PUBLIC HOLIDAY) where she told at that time to change the bill and they did change after her complaining) and here again i faced this sitaution and I asked the manager why it was not given, he tells me "Sir on the eve of public holiday we dont give and plus you kept changing the menu and said the roi is bad and also for soup we dont give one by two and for you i did it as a special request (w**! Seriously the manager doesn't even know I have had umpteen times 1/2 soup with my wife) and he went on and on".
I would like you to be in my shoes and tell me will I ever come to your restaurant again
Poor Customer Service. Never visit this place. Very Disappointing!
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