Jeff Wu •
09 Jun 2013 • 1 review • 0 follower
Utterly Disappointed - i had the worst Singapore dining experience here the other night. Sorry to say this as Kinki has a cool vibe and a nice rooftop where i've taken guests in the past. I thought the staff was poorly trained and the dine-in policies bizarre and inflexible. Suffice to say, I wont be going back.
I arrived about 1 hour late and at that time the table that was given to us was over-packed already. The table for four next to our party was open and I asked to sit there so we could be close. Was told by the wait-staff that the table was reserved. Asked to sit at a 2 person table closely. Again, reserved. Talked to the Manager who told us that the entire restaurant was booked for the night. I looked around the restaurant of 30 tables and only 8 were occupied. I inquired if could eat quickly at any one of the reserved tables before the parties arrived and was told, no as the tables were reserved. We were left awkwardly hovering near the birthday party table for about 10 minutes while they hurriedly finished eating.
Kinki gave us a table to seat 4 for our 20 person party. We ordered a bottles with all the mixers and ice buckets so there was no room for us to order food. I asked the bar wait-staff, if we could sit at the table next to ours so that we could order some bar food to eat. No, that table was reserved. So there was our party of 18-20, and about 8 other people in the rooftop bar area and about 15 open tables. I asked the wait staff what time the table was reserved for and he said 10pm. It was 8 so i asked him to give us the seat for 30 mins so we could quickly eat. He said, sorry the table was reserved and walked away. However, he came back a few minutes later and nicely said okay we could site there for an hour.
Another wait-staff took our order and being vegetarian I ordered the Vegetarian Okonomiyaki. He told me that the Okonomiyaki was not available. There weren't many vegetarian bar snack options so I asked if i could order from the restaurant menu. "No, you cannot". I asked where the bar snacks were being prepared and he answered "the restaurant downstairs". Odd... I ordered a drink instead. When he came to bring my drink he apologized and told me that the Okonomiyaki was available so I confirmed the Okonomiyaki order.
The vegetarian Okonomiyaki was brought out abut 30 mins later and it tasted like chicken. I asked my meat eating friends if it tasted like chicken and 2 out of 3 agreed. I approached the wait staff and told them that they had served me meat on a vegetarian dish. He shook his head violently and flapped his arms up and said looking even more annoyed than me, "that was vegetarian". They sent another wait-staff who confirmed that it was mozzarella cheese. I never really knew mozzarella cheese and chicken could be so easily confused and let my friends eat the rest of my dish. No dinner for me after 3 hours of trying, thanks Kinki!