Joe Wong •
31 May 2014 • 1 review • 0 follower
An email to the management that was ignored.
On 26th May 2014, at 7.30pm, I was in a good mood when four of my friends and I step into Kiseki outlet at Orchard Central. After we were seated, I proceed to get the sashimi from the counter. When I was there, the salmon sashimi is all taken by the previous customer, so I decided to wait awhile there for the next round. One of your staff from the kitchen approach me and tell me that I can let him know how many pieces I want so he'll cut for me. There are five of us, so I thought that each person Ten slice should be enough. So I told him I would need fifty slices. Instead of helping me, he mock me infront of the waiting crowd by saying loudly, " Fifty slices!!! ". After hearing this, I calm myself and told him it's for five person. He didn't reply, turn his back on me, proceed back into the kitchen and mock me infront of his colleagues by pointing finger at me saying sarcastically " This guy want fifty pieces for five people". At that moment I was so angry, but I told myself that I am out to have fun with my friends, I don't want to make a big fuss. So I waited for the Sashimi to be out and returned to my table after taking the sashimi. After a round of sashimi, I proceed to take somemore sashimi. When your staff saw me again at the counter, he mock me infront of his colleagues again by pointing finger at me saying sarcastically " This guy want fifty pieces for five people, Crazy". I was so furious, which lead to this complaint. Never have I been so insulted before even as a mystery shopper who put difficult scenario for staff. This staff that you have, is the worst I've seen. He could just tell me to wait but he choose to mock me infront of the other customers and his colleagues. This is the worst dining experience I have in my entire life. I'm not interested in any compensation. As a mystery shopper, I'm writing this complaint to warn your company that such staff will tarnish any reputation your company have.