Grace Lim •
13 Aug 2015 • 2 reviews • 0 follower
My friends and I made reservations at the fullerton outlet for the national day aug9 fireworks celebrations, we wanted to have an awesome view to watch the fireworks as well as spend the evening chilling.
For national day, there was a special set and required minimum spending of $35++ per pax, which includes 1 slice of cake and free flow of drinks/1 glass of champange.
So, my group opted for that set. We then realised that it was practially impossible to catch the attention of any of the 3 servers around. That was only the start.
Basically, 1 of the servers finally came to us and explain that we could order these few drinks and 1 cake, which was fine until.... our second refill of the glass.
1) When we signalled to the 3servers to ask them to come out of their shop and refill our drinks, it took such a long time for them to notice us and even after noticing, they practically ignored our existence.
2) My friend and I had to walk in directly to the counter many times to request for their service
3) When the server FINALLY came to our table, we told her that we wish to get a second refill of the freeflow drinks. My first order was Ice Cafe and my next order would be Ginger Ale, I mentioned to her.
4) She states with a super dull look on her face that the drinks cannot be changed and since my intial order was Ice cafe, I would have to stick to Ice Cafe for the rest of my orders. I informed her that the first server did not tell us that rule, but she just ignored my statement and continued on saying that the orders are to remain the same.
Firstly, the 1st server did not inform us of that rule, if not we would not have chosen Ice Cafe to start with. Why would anyone wish to have so much caffeine in the evening? lol.
Secondly, there were 3 servers in that outlet, and none of them have the decency to come out to serve. Almost all of the customers tried signalling and ended up having to walk back to the shop to ask for refills etc.
Thirdly, the champagne glass came only 1/4 filled, which was way too little for what we paid.
Overall, the cakes were really good but the service is terrible. I would advice people not to head to this outlet if you wish to try out their cakes.