Evans Sin •
07 Sep 2014 • 1 review • 0 follower
My friends and I have visited both Laurent Bernard cafes at Portsdown and Robertson Quay for a number of times. The desserts served are of good quality. ( we tried different soufflés and pastries the times that we been there). While the food quality is good, the service of the staff is deplorable.
During our first few visits to the Robertson Quay, it was on a Saturday night. We arrived at 1140pm when the cafe closes at 1am. To our surprise, the waiter said that the kitchen was closed at 1130 pm and they are not taking anymore orders for soufflés. They did said the pastries were available so we ordered the lava cake. However, at about 1210, when the store manager came in, we asked him if the kitchen was open, he said that the soufflé was still available and they are still taking orders in the kitchen. Seems like the waiters are in the rush to close the shop even before the stipulated closing time.
In a separate occasion, we had arrived at the Roberston Quay branch at about 1155pm. This time round, the (European) store manager is not around. My friend and I just wanted to order tea and hot chocolate. When we ordered with the waiter, he told us that the staff had shut down the coffee machine at 1155. We argued with him that it is more than an hour before the store closed but he said that the "store policy" was that the coffee machine is to be switched off at 12am. To that point, we showed him our watches and told him that it is not 12am yet. He reluctantly told the other staffs to switch on the coffee machine (for the hot water for our tea and hot chocolate). We even told him about the incident (mentioned above) and he said that the store manager was from a different store and he did not adhere to the store policy at the Robertson branch as he was the same waiter that served us in both incidents.
In my past 5 visits to the Laurent Bernard, unfortunately, the service staff failed to impress again and again. The above 2 incidents are just the more outstanding ones that I have encountered. There are cases where the staff switched off the air con and lights 30 mins before the stipulated closing time to chase the customers out.
As much as I like the desserts at Laurent Bernard, it is unlikely that I will go back anytime soon as I think my friends and I have given the staffs enough chances to "impress" us as we are unwilling to pay such prices to get treated as such by their service staffs.