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Lawry's The Prime Rib (Mandarin Gallery)

3.6

Eatability rating

61 reviews

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AmericanEuropeanItalianSteak and GrillsWestern
Address: #04-01/31, Mandarin Gallery, 333A Orchard Road, 238897
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Lawry's The Prime Rib Singapore is located in Mandarin Gallery on Orchard Road. It specialises in American cuisine. Lawry’s Singapore promises a world-class dining experience and impeccable service that one will never forget.

Mon - Thu: 11:30 - 22:00

Fri - Sat: 11:30 - 22:30

Sun: 11:30 - 22:00

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+65 68846884
+65 68363333
$104 based on 85 submissions
Dinner (26 votes), Fine Dining (24 votes), Romance/First Dates (21 votes)
5

Memorable experience because of genuine customer service by Imran Mohd Shahid!

I celebrated my hubby's birthday this year on 2nd Oct at Lawry's. It was our 1st time at Lawry's and one of the most memorable birthday experience so far. About less than a week before my hubby's birthday, though I successfully redeemed my credit card rewards for cash voucher dining at the Lawry's, never did I expect that it would take at least a week for the vouchers to reach my address. This year's birthday was quite an emotional one because we lost our baby last year and I wanted somewhere special where not only I know my hubby would enjoy the food but also the ambience. I contacted the credit card company for assistance but they could not assist at all. 3 days before the actual day, I was already very flustered. It was when I called Lawry's, and explained the whole situation to Imran and to my pleasant surprise, I'm deeply honoured that he was willing to trust me by allowing us to go ahead with the dining without the need to pay up front the total amount of cash vouchers redeemed for. And the vouchers could be handed over to him once I receive it in my mailbox. Imran was so reassuring and said do not worry, just quote my name. My hubby and I thoroughly enjoyed the dining experience at Lawry's; not just because of the high quality of food, peaceful ambience but we both acknowledged that Imran's sincerity, genuine customer service and magnanimous understanding towards our situation, do make a significant whole lot of difference to our experience that day. We are grateful and cannot thank you enough, Imran! :)
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Latest Community Reviews:
• 06 Nov 2015 • 1 review • 0 follower

Memorable experience because of genuine customer service by Imran Mohd Shahid!

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I celebrated my hubby's birthday this year on 2nd Oct at Lawry's. It was our 1st time at Lawry's and one of the most memorable birthday experience so far. About less than a week before my hubby's birthday, though I successfully redeemed my credit card rewards for cash voucher dining at the Lawry's, never did I expect that it would take at least a week for the vouchers to reach my address. This year's birthday was quite an emotional one because we lost our baby last year and I wanted somewhere special where not only I know my hubby would enjoy the food but also the ambience. I contacted the credit card company for assistance but they could not assist at all. 3 days before the actual day, I was already very flustered. It was when I called Lawry's, and explained the whole situation to Imran and to my pleasant surprise, I'm deeply honoured that he was willing to trust me by allowing us to go ahead with the dining without the need to pay up front the total amount of cash vouchers redeemed for. And the vouchers could be handed over to him once I receive it in my mailbox. Imran was so reassuring and said do not worry, just quote my name. My hubby and I thoroughly enjoyed the dining experience at Lawry's; not just because of the high quality of food, peaceful ambience but we both acknowledged that Imran's sincerity, genuine customer service and magnanimous understanding towards our situation, do make a significant whole lot of difference to our experience that day. We are grateful and cannot thank you enough, Imran! :)
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The management of Lawry's The Prime Rib responded to this review:
14 Nov 2015
Dear Catherinetsw,

Greetings from Lawry’s Singapore!

We are truly sorry for your loss, please accept our heartfelt condolences.

Thank you for taking the time to write this wonderful review and spread good words on the service rendered by our Operation Manager, Mr Imran Mohd Shahid. His excellent customer service has made him one of the mentors for our co-workers in the company’s service enhancement training sessions throughout the years with Lawry’s.

We are elated to have received your sincere appreciation on high quality food, hospitality and ambiance which made your husband’s birthday celebration a most wonderful one.

We look forward to welcoming you and your husband again in the future!

Sincerely,
Claudya Putri
Public Relations
Lawry's The Prime Rib Singapore
• 29 Jul 2015 • 1 review • 0 follower

Good food but please check your bill

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The 3rd time been here, and have an expectation coz long way from HK. 

Remembered the first time this restaurant was in Paragon and moved to Mardarin few years ago. No more spinning salad bowl up to the air. 

Thanks for HGW, when I booked through them I realized there is a promotion. Either 25% using UOB CARD (which I don't have) or 33 main courses the 3rd free. When I checked my bill, I realized that offer had not been exercised. I asked the waitress and she shouted out and asked  that is not i should have expected. So please check your bill with this restaurant.
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The management of Lawry's The Prime Rib responded to this review:
04 Sep 2015
Dear ANDREWSM,

Thank you for taking the time to write your review and share your concern with us. We are sorry to hear that you did not fully enjoy your dining experience at Lawry’s.

The experience you have described is not consistent with the high service standard we strive to achieve in Lawry’s. We have counselled the service personnel and she has sincerely apologised for the incident. Please be assured that we will continue to review our communication protocol with our guests to prevent this from happening again.

We hope to welcome you and your loved ones at Lawry’s again!

Sincerely,
Claudya Putri
Public Relations
Lawry’s The Prime Rib Singapore
• 11 Apr 2015 • 10 reviews • 0 follower

Memorable Birthday Dinner with areas for improvement

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Firstly, my family and I enjoyed a really good steak dinner. We loved the great service provided by the staff, who were warm, friendly and attentive. Upon stepping into the restaurant, we were greeting by choruses of "Welcome to Lawry's!". Even when I stepped out of the restaurant to use the washroom, a staff at the reception table politely asked if I knew my way to the washroom and pointed the direction. Upon returning, she greeted me with a warm smile and "Welcome back!". I loved the 5-star service. As my family celebrated my birthday, we appreciated the complimentary photo prepared by the staff. The steaks at Lawry's are really delicious and succulent. And for a small eater like myself, I was pleasantly surprised to be able to finish an entire 250g ribeye steak on my own. It was great that the steak was not too heavy and yet sufficiently filling.   However, I would like to point out some areas for improvement. Firstly, my parents had called Lawry's 2 weeks in advance of our dinner. They had requested for table by the window, knowing my preference. We were told that such tables are only available for parties of 2. They then asked for a nice table for the family to celebrate my birthday, which the restaurant promised. To my disappointment, we were given a table at a dim corner of the restaurant. We also spotted a party of 5, who were seated by the window, inside the Orchard room. The restaurant should have informed my parents, upon booking, that such an option was available. There were also vacant tables by the wine cellar, which I would have preferred so that nicer photos of my family against the backdrop of the restaurant, instead of a dim corner capturing the cashier counter behind could be taken. Lastly, while I appreciated the birthday surprise prepared by the staff, it was disappointing to see that the complimentary slice of birthday cake was identical to the dessert given in the set dinner. The birthday cake should be unique. I hope that Lawry's will take my feedback into account.
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  • Ribeye steak with fries
The management of Lawry's The Prime Rib responded to this review:
17 Apr 2015
Dear Ms Michelle Wee,

Thank you for sharing your dining experience at Lawry’s Singapore. We are humbled that our co-workers had served you and your family well thus gaining your recognition.

We are sorry to learn that the table assigned to your party was not up to expectation. In response to your feedback, we have personally counselled our front hosts over this incident and they have sincerely apologized for not checking if you were comfortable with your table on that day. In addition, your comments on our complimentary birthday dessert is well noted and we have notified our Executive Chef about it for future improvement.

We hope that this incident will not affect your future patronage, we look forward to welcoming you and your family at Lawry’s again in the near future!

Sincerely,
Claudya Putri
Public Relations
Lawry's The Prime Rib Singapore

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