If you are reading this to find out if the tarts and cakes are indeed that good, you should stop reading now. This writeup is to show how Le Café’s great tasting pastry (yes, they really taste good) can be spoiled and soured by ghastly abhorrent over-the-counter customer service.
2 weeks before the Snake Year in 2013, I was assigned to collect my inventory of cakes, pastries, and pineapple tarts for my office. While my order was placed at the Middle Road branch, the pickup point was its Veerasamy branch at Blk 637. On that Sunday, the branch was manned by an elderly lady in her late 50s perhaps. Without any other customers at the premises, I got my collection receipt out, greeted the lady with a smile, and casually asked, “Are there any other pastries I can buy right now?” And this was where the sweet aroma of the tarts started turning bad…really bad.
The lady pointed to a handwritten-note pasted on the refrigerator door behind the counter.
“Can you SEE this?......Can you READ??” she asked.
“You don’t have to be so rude and sarcastic,” I said.
She went on to lament how customers had endlessly irritated her by asking the same question, ironically – about patronizing her shop and buying more pastries. She saw nothing wrong with her response, and even finally showed her true colours with her closing remark, “you want or don’t want these orders?”
I was sad that I could no longer accept the orders at the point, because these otherwise fine-tasting ‘melt-in-your-mouth golf-ball pineapple tarts’ among others, had been tainted and infected by the needless foul mouth of a sales staff who evidently chose to put her own personal agenda and interests before that of the company.
Le Café must learn that companies put a lot of thought into packaging, advertising, and above all – front line customer service. Surely Le Café can understand why coffeshop patrons order beer from their favourite ‘Beer Lady’.
The following day, I returned to my office empty handed, much to my colleague’s dismay. But after hearing about the outburst, everyone agreed the tarts would indeed leave a bitter-sour aftertaste, after this experience at Veerasamy Road.
I have had much better encounters over at Middle Road and Cambridge Road, and hope this counter staff lady never gets posted there!
(My email is currently being circulated around the office)