Eat Till I Drop •
03 May 2012 • 1 review • 0 follower
Ambience is superb, decor and all.
Food is horrible, especially the pizza buffet. Do note that they serve only smoked pizzas (more details on smoking below). DO NOT eat a buffet of smoked pizzas (smoked meat, passable), or you'll be choking from feeling smokey. Smoked duck, as others say, is marvelous; melts in your mouth.
Value is actually pretty good. We get the impression the ingredients are exquisite and expensive. Very little salt is added, which let's you taste the many spices and fresh ingredients they put in. I feel sorry for them, because cheap (salty unhealthy) food actually sells better. The only reason why Value isn't 8-10 is because it seems they don't cook well (disclaimer: based on reviews above).
Service is superb. The only reason it is not a 10 is because of the manager (staff are fantastic customer-oriented smiley attendants). We had 280g leftover of pizza (crusts, oops :P), on account of the fact that we were literally choking from eating 8 smoked pizzas (sooty taste, acidic sour). We were supposed to pay $15 ($5 per 100g), but the manager decided to strike it down to $5. We were so full we couldn't take the free $7.50 dessert. So we bargained to remove the $5 fine in return for giving up $15 worth of dessert (yeah, we're altruistic). Manager said "ok". Not only did we never see the manager (restaurant was 90% empty, offpeak), the manager even sent a staff to tell us "manager said ok, but only for this time, not next time". We would give a 10 for service if:
1. Manager comes forward personally.
2. Manager thanks us for being so fair (giving up $15 dessert for $5 fine)
We (customers) were merely doing the right thing: give up $15 dessert for $15 fine (280g fine). But in service, establishments should always amplify positivity by appreciating any altruism shown by customers.
Sadly, this may not be Lenas' problem, but a service industry problem in Singapore. We don't find more than a handful fabulous service staff here. That said, Singaporean customers can be nasty; we see customers pop in and start firing off threats with Lemon Law.
Overall rating is a 6 because we feel their main course could be alright. (didn't try, though)
The following is in response to Escada Koh's review...
Hi Escada! When I saw your profile pic, I thought you were an avid food reviewer I saw some time back. But when I registered to this site, I realized it's a default pic! :P Anyway...
> Although 2nd dish not as burnt but the burnt taste was throughout
> the entire dish.
I believe they serve smoked food. I had pizza buffet there, and my lungs and stomache were feeling "smokey" after just 1 hour. "Smoked" feeling as in... bitter, sour, etc. Do note that smoking (cooking method) often gives acidic taste (sour) and smokey after taste (soot). If good wood is used, you may get flower scents and fruity taste. But I doubt Lenas uses those expensive woods.
Smoking (cooking method) may give cancer (as compared to cured, eg salted, foods), according to some reports. (pls check this yourself, I'm not sure). Smoking was originally used to preserve foods.
I think it's a rather bad idea to run a restaurant serving only smoked food (Lenas mostly does). I'm not sure what segment of food lovers dig smoked food.
DO NOT eat their pizza buffet; all pizzas are smoked. In fact, DO NOT eat any buffets that serve only smoked food! Learned my lesson from Lenas. Phew!