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Les Bouchons (Ann Siang)

3.3

Eatability rating

48 reviews

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EuropeanFrenchSteak and GrillsWestern

This pretty and cosy restaurant is decked out like a French bistro. It serves classic dishes such as escargots and steak frites (with unlimited servings of fries).

Mon - Fri: 12:00 - 14:00

Mon - Fri: 19:00 - 22:00

Sat: 19:00 - 22:00

+65 64230737
$55 based on 64 submissions
Dinner (29 votes), Romance/First Dates (17 votes), After Work (15 votes)
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5

Loved the stakes!!!

OMG. I am still smiling when thinkng about last night's dinner :)
We were looking for a nice restaurant with good western food and we walked onto Les Buchons by accident. We were lucky to get a table with no reservation but it seems it's better to book in advance. We had Sirloin stake and a Ribeye stake with a bottle of Cote du Rhone. Meet was AMAZING. They managed to serve everything in the right timing even though we asked for one stake well done and another one medium rare. I know it should be normal but we all know it's not always a norm in Singapore... Anyways, highly recommend for a romantic dinner for two or a small group.

The HGW community like this place for...

  • ribeye steak14 votes
  • Steak Frites13 votes
  • fries9 votes
  • escargot3 votes
  • creme brulee1 vote
  • tiger prawns1 vote
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Latest Community Reviews:
29 Mar 2015 • 1 review • 0 follower

Loved the stakes!!!

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OMG. I am still smiling when thinkng about last night's dinner :)
We were looking for a nice restaurant with good western food and we walked onto Les Buchons by accident. We were lucky to get a table with no reservation but it seems it's better to book in advance. We had Sirloin stake and a Ribeye stake with a bottle of Cote du Rhone. Meet was AMAZING. They managed to serve everything in the right timing even though we asked for one stake well done and another one medium rare. I know it should be normal but we all know it's not always a norm in Singapore... Anyways, highly recommend for a romantic dinner for two or a small group.
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16 Jan 2015 • 3 reviews • 0 follower

Overall - ★★★

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I went to this little restaurant after an online article and recommendation from a friend. So naturally, I had high hopes for the food. The ambience is nice and cosy. I have nothing to complain about the service. The beef is nice and the portion is huge. However, the free flow fries were burnt, the bread were hard, and the salad wasn't to our liking. With the amount spent, I could have gotten better steak/food somewhere else.
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30 Sep 2014 • 1 review • 0 follower

WORST Customer Service Ever

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ATTENTION: Concierge of Le Bouchons
If you can't please your customers even during a phone conversation, you don't deserve their business! As a guest attempting to dine in your restaurant, I don't appreciate RUDENESS. Please have your values RIGHT before deciding to work in a restaurant... If you are planning to be rude, then perhaps being in customer service just isn't for you.

Here's what happened:
I made a phone call to reserve a table. I tried calling early in the afternoon to get a seat for the night. First of all, I am new to Singapore and I am not familiar that you can't reserve this "happening" restaurant on the day of. I'm sorry, but you cannot assume this for every restaurant. Even if they think they are SO good, they cannot assume EVERYONE thinks they are good.
Anyhow, the concierge of the Les Bouchons immediately went, "UH, you want to reserve a table for tonight?" *in the most bitchy tone one could muster*
"Yes...... is that not possible?" I responded, keeping my cool. I don't appreciate speaking to that way but I wasn't going to let the rude man bring me down to his level. 
Anyway, he proceeded to inform me that the restaurant is book for until next week in a haughty way. And also mentioned their restaurant is "very small" so they don't carry alot of tables (So... you're not happening, you're really just SMALL.. and YOU said it yourself, ha). And when I was fed up with his clearly-annoyed tone, I just told him in a stern way that he shouldn't be talking to me that way. As expected, NO APOLOGY. He then proceeded to just hang up on me even when he knew I wasn't finished. Customer service 101 FAIL! I worked in a restaurant before so I'm pretty certain he failed every step of the way. 
I tried to call back to get his name so I can give good and constructive criticism to the restaurant's head-- that Les Bouchons staff should NOT be treating their guests this way. But as expected, they didn't pick up my 5-10 calls that I tried to make after. I guess they were just... "too busy".

In conclusion:
If you can't get your fundamentals right in opening a restaurant, then you don't deserve business from good people. I hope that those of you who read this  will help me make a stand. 
What's the point of opening a restaurant when you cant share with your guests the experience of great good, great service and a great environment/ambience? If you are all about making money without getting your fundamentals right, then guess what? You've just lost.
Because every customer matters. And I will ensure that everyone that walks my path, will never again dine in this lousy service restaurant ever again. I don't care how good your steaks are. Singapore is filled with amazing steak houses so I'll satisfy my steak cravings elsewhere :)

So, if you want crappy service while paying $60/person for steak & fries, I think this place does a great job at that :)
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19 Sep 2014 • 1 review • 0 follower

disappointing

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This was my 2nd visit to the restaurant outlet at Ann Siang Road, Despite the horrible service, my boyfriend and I decided to go back as (i hate to agree) the food is relatively nice. We had the Grilled Rib Eye Steak with "Vigneron" Butter and all of their mains come with free flow home made fries & salad. Mind you, the portion is huge and there is no way I can finish even half the steak myself. So, for our 2nd visit, we ordered only 1 serving. 

There came the disappointing point. After finishing our food, we wanted to have some dessert and fries ( since is free-flow ). The waitor went in to place our order, and out came the manager, saying that 1) In the first place, they do not allow their customers to share their food ( ?! ) 2) that's why they cannot let us enjoy the free-flow fries ( not that we would finish eating their whole baskets of potatoes. )

I would not have mind if he told us at the point when we are ordering our food. But the fact that he has this "new policy" suddenly, makes me wonder if is true.

After this unpleasant incident and good reviews from our friends, we decided to check out the outlet at robertson quay. Not being surprised, we are allowed to share and have the free-flow fries. 

To ask me, I would strongly recommend the food at les bouchons, but choose the branch wisely. 
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13 Jul 2014 • 11 reviews • 0 follower

For the steak lovers!

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I had the Grilled Rib Eye Steak with "Vigneron" Butter (pictured above, $38.80) & my friend had the Grilled Sirloin Steak with Herb ($38.80). All of their mains come with free flow home made fries & salad. We started off with the salad dressed with vinaigrette, which was a refreshing start to the meal. The steaks came beautifully grilled & I was pleasantly surprised by the size of it! Les Buchons steak is just the way I'd like my steak to be - thick, juicy, tender yet slightly chewy. I had requested for medium but it seemed to be a little on the rare side but that worked for me too because the steak was really incredible that I was still thinking about it the next day...

Full review at http://feleats.blogspot.sg/2014/05/les-buchons-ann-siang.html
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