Natalia Mei •
30 Sep 2014 • 1 review • 0 follower
ATTENTION: Concierge of Le Bouchons
If you can't please your customers even during a phone conversation, you don't deserve their business! As a guest attempting to dine in your restaurant, I don't appreciate RUDENESS. Please have your values RIGHT before deciding to work in a restaurant... If you are planning to be rude, then perhaps being in customer service just isn't for you.
Here's what happened:
I made a phone call to reserve a table. I tried calling early in the afternoon to get a seat for the night. First of all, I am new to Singapore and I am not familiar that you can't reserve this "happening" restaurant on the day of. I'm sorry, but you cannot assume this for every restaurant. Even if they think they are SO good, they cannot assume EVERYONE thinks they are good.
Anyhow, the concierge of the Les Bouchons immediately went, "UH, you want to reserve a table for tonight?" *in the most bitchy tone one could muster*
"Yes...... is that not possible?" I responded, keeping my cool. I don't appreciate speaking to that way but I wasn't going to let the rude man bring me down to his level.
Anyway, he proceeded to inform me that the restaurant is book for until next week in a haughty way. And also mentioned their restaurant is "very small" so they don't carry alot of tables (So... you're not happening, you're really just SMALL.. and YOU said it yourself, ha). And when I was fed up with his clearly-annoyed tone, I just told him in a stern way that he shouldn't be talking to me that way. As expected, NO APOLOGY. He then proceeded to just hang up on me even when he knew I wasn't finished. Customer service 101 FAIL! I worked in a restaurant before so I'm pretty certain he failed every step of the way.
I tried to call back to get his name so I can give good and constructive criticism to the restaurant's head-- that Les Bouchons staff should NOT be treating their guests this way. But as expected, they didn't pick up my 5-10 calls that I tried to make after. I guess they were just... "too busy".
If you can't get your fundamentals right in opening a restaurant, then you don't deserve business from good people. I hope that those of you who read this will help me make a stand.
What's the point of opening a restaurant when you cant share with your guests the experience of great good, great service and a great environment/ambience? If you are all about making money without getting your fundamentals right, then guess what? You've just lost.
Because every customer matters. And I will ensure that everyone that walks my path, will never again dine in this lousy service restaurant ever again. I don't care how good your steaks are. Singapore is filled with amazing steak houses so I'll satisfy my steak cravings elsewhere :)
So, if you want crappy service while paying $60/person for steak & fries, I think this place does a great job at that :)