Mon - Fri: 12:00 - 14:00
Mon - Fri: 19:00 - 22:00
Sat: 19:00 - 22:00
This pretty and cosy restaurant is decked out like a French bistro. It serves classic dishes such as escargots and steak frites (with unlimited servings of fries).
This is a great place for steak frites - good quality meat, well prepared, and excellent frites, and a very good salad as well. It is small so you need to book a table and be prepared to sit very close to other diners.
There were two servers, and for some strange reason they seemed to spend more of their time talking to each other than they did observing the tables. They forgot to give us condiments. They forgot to refill the water. Needless to say that they did not ask how our meal was, or offer to replenish the free-flow fries.
It wasn't the worst service I've ever experienced, but at these high prices I expected better.
Great service, good but pricey wine, meat perfectly cooked so the big surprise is the very low quality of... the fries! When your order beef with fries, which is, well, their best seller, you would expect good fries. Over cooked, super small, very soft and turning orange as when cooked in overused oil. At this price and for such a simple menu, you would expect both meat and fries to be perfect.
As a hotelier, i find that the cancellation time of the restaurant which is 15 minutes is a bit short. Perhaps lack of training or experience has led the manager of this said outlet to explicitly(and particularly rude) point out the cancellation time to my wife. I suggest better training method for all employees. And to further my disappointment, this particular manager offered no alternatives (eg. Forward reservation to the next day or any other days) and promptly asked us to leave the premises. This has spoiled the image of all restraunteurs, not only to this particular brand. This is by far my worst experience at a privately owned restaurant. I hope my suggestion and comment will be heard by the higher management and looking forward to an improvement of service standard and mannerisms of staff.