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Les Bouchons (Ann Siang)

EuropeanFrenchSteak and GrillsWestern

This pretty and cosy restaurant is decked out like a French bistro. It serves classic dishes such as escargots and steak frites (with unlimited servings of fries).

Mon - Fri: 12:00 - 14:00

Mon - Fri: 19:00 - 22:00

Sat: 19:00 - 22:00

+65 64230737
$55 based on 62 submissions
Dinner (28 votes), Romance/First Dates (16 votes), After Work (15 votes)
feleats

For the steak lovers!

I had the Grilled Rib Eye Steak with "Vigneron" Butter (pictured above, $38.80) & my friend had the Grilled Sirloin Steak with Herb ($38.80). All of their mains come with free flow home made fries & salad. We started off with the salad dressed with vinaigrette, which was a refreshing start to the meal. The steaks came beautifully grilled & I was pleasantly surprised by the size of it! Les Buchons steak is just the way I'd like my steak to be - thick, juicy, tender yet slightly chewy. I had requested for medium but it seemed to be a little on the rare side but that worked for me too because the steak was really incredible that I was still thinking about it the next day...

Full review at http://feleats.blogspot.sg/2014/05/les-buchons-ann-siang.html

The HGW community like this place for...

  • fries8 votes
Community submitted Favourites:
Overall
Based on 62 votes
Food/Drink
Value
Ambience
Service
30 Sep 2014 • 1 review • 0 follower

WORST Customer Service Ever

ATTENTION: Concierge of Le Bouchons
If you can't please your customers even during a phone conversation, you don't deserve their business! As a guest attempting to dine in your restaurant, I don't appreciate RUDENESS. Please have your values RIGHT before deciding to work in a restaurant... If you are planning to be rude, then perhaps being in customer service just isn't for you.

Here's what happened:
I made a phone call to reserve a table. I tried calling early in the afternoon to get a seat for the night. First of all, I am new to Singapore and I am not familiar that you can't reserve this "happening" restaurant on the day of. I'm sorry, but you cannot assume this for every restaurant. Even if they think they are SO good, they cannot assume EVERYONE thinks they are good.
Anyhow, the concierge of the Les Bouchons immediately went, "UH, you want to reserve a table for tonight?" *in the most bitchy tone one could muster*
"Yes...... is that not possible?" I responded, keeping my cool. I don't appreciate speaking to that way but I wasn't going to let the rude man bring me down to his level. 
Anyway, he proceeded to inform me that the restaurant is book for until next week in a haughty way. And also mentioned their restaurant is "very small" so they don't carry alot of tables (So... you're not happening, you're really just SMALL.. and YOU said it yourself, ha). And when I was fed up with his clearly-annoyed tone, I just told him in a stern way that he shouldn't be talking to me that way. As expected, NO APOLOGY. He then proceeded to just hang up on me even when he knew I wasn't finished. Customer service 101 FAIL! I worked in a restaurant before so I'm pretty certain he failed every step of the way. 
I tried to call back to get his name so I can give good and constructive criticism to the restaurant's head-- that Les Bouchons staff should NOT be treating their guests this way. But as expected, they didn't pick up my 5-10 calls that I tried to make after. I guess they were just... "too busy".

In conclusion:
If you can't get your fundamentals right in opening a restaurant, then you don't deserve business from good people. I hope that those of you who read this  will help me make a stand. 
What's the point of opening a restaurant when you cant share with your guests the experience of great good, great service and a great environment/ambience? If you are all about making money without getting your fundamentals right, then guess what? You've just lost.
Because every customer matters. And I will ensure that everyone that walks my path, will never again dine in this lousy service restaurant ever again. I don't care how good your steaks are. Singapore is filled with amazing steak houses so I'll satisfy my steak cravings elsewhere :)

So, if you want crappy service while paying $60/person for steak & fries, I think this place does a great job at that :)
19 Sep 2014 • 1 review • 0 follower

disappointing

This was my 2nd visit to the restaurant outlet at Ann Siang Road, Despite the horrible service, my boyfriend and I decided to go back as (i hate to agree) the food is relatively nice. We had the Grilled Rib Eye Steak with "Vigneron" Butter and all of their mains come with free flow home made fries & salad. Mind you, the portion is huge and there is no way I can finish even half the steak myself. So, for our 2nd visit, we ordered only 1 serving. 

There came the disappointing point. After finishing our food, we wanted to have some dessert and fries ( since is free-flow ). The waitor went in to place our order, and out came the manager, saying that 1) In the first place, they do not allow their customers to share their food ( ?! ) 2) that's why they cannot let us enjoy the free-flow fries ( not that we would finish eating their whole baskets of potatoes. )

I would not have mind if he told us at the point when we are ordering our food. But the fact that he has this "new policy" suddenly, makes me wonder if is true.

After this unpleasant incident and good reviews from our friends, we decided to check out the outlet at robertson quay. Not being surprised, we are allowed to share and have the free-flow fries. 

To ask me, I would strongly recommend the food at les bouchons, but choose the branch wisely. 
13 Jul 2014 • 11 reviews • 0 follower

For the steak lovers!

I had the Grilled Rib Eye Steak with "Vigneron" Butter (pictured above, $38.80) & my friend had the Grilled Sirloin Steak with Herb ($38.80). All of their mains come with free flow home made fries & salad. We started off with the salad dressed with vinaigrette, which was a refreshing start to the meal. The steaks came beautifully grilled & I was pleasantly surprised by the size of it! Les Buchons steak is just the way I'd like my steak to be - thick, juicy, tender yet slightly chewy. I had requested for medium but it seemed to be a little on the rare side but that worked for me too because the steak was really incredible that I was still thinking about it the next day...

Full review at http://feleats.blogspot.sg/2014/05/les-buchons-ann-siang.html
22 Apr 2014 • 3 reviews • 0 follower

2nd Time, Pleasant no more! So disappointing

This would be my review of my 2nd outing at Les Bouchons. Well, unlike the first time, the Service really SUCKS big time. Not only was the server (the Chinese one, not the one with the shirt behind the bar) was rude and very unfriendly. Besides that, they served the salad and the main course together. So, we usually start with the salad and after we are done, the main course is served, but not this time, the reason being that the meat would get cold after you are done with the salad…sigh….

Funny thing was, they weren’t that busy either, with 2 main tables of 6pax were empty, yet, the service was so poor, rude, unfriendly….really soured the occasion. The steaks were average today, which surprised the family, unlike the first time, a few months ago, the steaks were good.  We ordered the same steaks too. Besides that, the fries were not hot when it came, unlike the first visit. Just warm and became cold pretty quickly. Very unpleasant dinner. Very disappointed. Service sucked and staff was rude. Food was disappointing. Family unanimously agreed that we will not return. This will be our last.  
20 Feb 2014 • 1 review • 0 follower

Disgusting

I had a friend who had recommended this place and I decided to try it.  Called in to make a reservation and had spoken to the manager of the restaurant.  I told the manager that i'll be celebrating a birthday tonight and asked if the restaurant if they could make any special arrangements.  Classic reply -

(Quote)
Manager: We can give you a candle for our desserts.  Alternatively, if you bring your own cake there will be a $10 surcharge.
Me: So do you serve cakes?
Manager: no.  but we have creme brulee.
Me: creme brulee is not a cake.  are you telling me that your restaurant doesnt encourage celebrations?
Manager: strictly speaking... yes
(unquote)


Thanks but no thanks.  And obviously - reservation cancelled.  I only patronize places where i can celebrate and be celebrated.