Overall impression after 2 visits: Don't bother to come to Lime for afternoon tea!
Now they do not serve tea in a teapot anymore for Afternoon Tea set. And they have only 3 miserable selection for Tea - Earl Grey, Jasmine & Chamomile.. Now they just serve tea in a cup with the teabag for high tea. In this case, how can Lime indicated that with refreshing pot of tea in their website???
The service here never improve, yet getting worst during afternoon tea time. They will usually put guests at the back area for afternoon tea while their staff were mostly standing at the front either talking in a group or they were more concerned in preparing for the dinner buffet. And when i asked a few questions about the high tea, the staff seemed to be a bit impatient and wanted to leave. The staff here just simply don't bother with guests coming for afternoon tea. And the high tea items were not fresh, quality dropped till the max (Unacceptable)....
I really don't understand with the management at Lime.. Since you're all not interested to serve guests during afternoon tea time, then why bother to launch this high tea to torture your guests stomach and made them feel disappointed leaving Lime. This is the WORST place to have afternoon tea which explains why we were the only table to have high tea there on that day while other hotels were usually full house for high tea on Sat/Sun. Maybe the service for your buffet lunch/dinner is good but no one will come back for your afternoon tea again after first try..
Doesn't mean your afternoon tea prices is cheap & we have to accept such quality & service. I think no matter how much we spent at Lime, hotel restaurants should provide the same level of service & quality at all times.. It's a pity that we can't come back for high tea again with such a nice ambience at Lime....
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Dear buffetgal, thank you for taking the time to share your thoughts. I truly appreciate the honesty of your remarks and assure you that we will certainly look into your comments and take corrective actions to address the service shortfalls and food standards. We take great pride at the PARKROYAL on Pickering in delivering genuine, relaxed and personalised service. Obviously you did not receive that and for that, I sincerely apologise. If there is anything further you would like to share with me, please contact me directly at firstname.lastname@example.org. Thank you
26 September 2014