My family of 6 went on Thu for my mum's bdae. We had a set meal $317 which highlights are the sharkfins, lobster, chilli crabs. As much as i would have thought the crabs should be good as it was one of their signature dish, the sauce was light and plain, not very appealing. Lobster and sharkfins was ok. Considering it as quite a well known restaurant, however the steam fish that we had was half-cooked ( the meat stick to the bone) when served! My dad complained to the captain on duty and to appease us she gave us a 10% discount.

Overall, the service was slow but ok. Food wise, beside the seafood was fresh, i believe even the coffeeshop opposite my house sell better taste crabs.

If you are going there for crabs, I believe there are better options around.

My boss decided to have a farewell for the consultant in charge on the 14 Apr 08 an he chose this resturant. I call them up to get their menu for the set for 17 person (2 table, 7-8 person) and they did fax to me quite fast within 10 min. My boss chose the $248 bussiness set lunch. I called them up for reservation.

We were all so happy, sitting down chit chatting and wait for my boss to arrive. When we ask for more peanut, the server told us there is a additional charge to it. For most of the resturant we went, they will top up for us for free and we tot this one is special.

Food was served and we were eatting happily but when it come to the end, my mood totally spoilt and so do other. The server collecting the dish, he did not pour all the soup in the big bowl, he jus stack up the bowl and let the soup flow out to the tray, the worst of all is he couldn't balance the tray and the soup just drip over my Engineer shirt. we inform the server about it and he still carry on and which mean it still drip on his shirt. He is a very nice guy and he just shift out. The server did not even apologise.

The same server whne he serve our the dessert, he is like throwing the plate and the bowl on the table. He just give me the impression that he dun like this job and he is force to do it. This is so rude fo his to do that.

Our dessert should be durian pudding, they serve our mango pudding. And i went to approach the lady ho took my order asking her if there is wrong with the dessert, her reply was " o.. we dun have durian pudding today, so we give mango pudding" i told her that if this is the case they should inform us eariler and i did complaint about the service, the server bad attitude. She just said sorry and nothing else.

I think the management must do something to it to improve on the service and training of their staff. When i Chose a resturant to eat service do play apart. Even the food is fantastic, after all these, i dun think anyone will feel like going back again. And I do received feed back form my consultant that they rather they dun eat this meal.

Went for dinner at long beach just now to celebrate my dad's birthday. Knowing that the queue is always horrendously long, we thought we were smart to make a reservation in advance. However, upon reaching the restaurant at 7pm sharp, our reservation time, we were still told to wait! Thus began the horrible experience we had at the restaurant.

First we were brought to our table which to our utmost horror was not even cleaned yet. The table cloth that they laid on our table after we were seated was dirty, so were the wet glasses they used to serve us tea. Being in that restaurant, i can totally understand that it has been around for very long, since the overall cleanliness, ambience and service level reflects what you would expect from a restaurant way back in the 1970s. Given the dinning experience, I was quite surprised to see that they have no lack of business to warrant an improvement in their services.

However, after the food was served, i kinda understood why people are going back to the restaurant. I have to admit that the food there was great, the canadian crab cooked in white pepper sauce was unique and tasty,so was the scottish bamboo clam steamed with garlic. The sauce tasted sweet and the garlic was not overwhelming, with the clam cooked just right. Fish was soft and delicious with no lack in the freshness and quality of the food. Serving size was just appropriate for the family even to the extend of being a tad too much.

Fortunately, unlike the waiting time to get seated, the food was serve extremely quickly, which in a way reflected its bad service with a lack of planning in the sequence that food ought to be served. Without consideration for its customers, they served the crab first, before the "appetiser" and rice that we ordered. Food was just served haphazardly all together without giving customers the time to appreciate the delicacies. Waiters just dump the food on the table and leave without giving us the opportunity to ask them to slow down, and when we finally got our request thru them, we had to wait half an hour for the last dish to be served.

Overall, this is definitely not a restaurant that is worth the 10% service charge that you are paying for, but if you have the cash and do not mind the fact that it is merely a "high class hawker centre", this place is definitely a must try for all seafood lovers. Personally, i would not bother going back again. In the words of my friend, why pay to suffer?

1) Hard time trying to reach the meat of my Chilli crab! Not to mentioned that the sauce was pathetically too little to go with our crabs & buns or rice. The buns are also hard & dark in color.
2) Fried rice was tough.
3) The captain's recommended house-specialty 'fried prawns' were over-cooked.
4) With our orders of prawns & crabs, extra napkins were not available. We had to settle for only one towel for each person for the whole meal.
5) A couple w a baby (at another table) were given a sandwiched table in-between 3 tables belonging to a company's year-end dinner.

LAST BUT NOT LEAST, we tried to give feedback to the SENIOR-CAPTAIN(ANNIE)abt our food after we managed to finish our dinner. WHile we are still trying to talk to her, SHE JUST WALKED AWAY after taking few dishes with her, tell us that they cannot change our dishes, then inform us she will give us desserts. After few minutes, she put the desserts in front of us & disappeared again.

We were shocked as she left us while we are still talking to her. We had told her in the first place we wanted to give feedback abt the food, secondly we did not order for desserts & certainly not asking for any free stuff!

We asked a waitress for the manager-in-charge immediately. And upon that, the annie returns to clear/tidy table & refilled our tea.

Asst-manager came to assist us. During which the asst-mgr we found out annie came to Singapore thru an agency & started working at LongBeach(LB) since Oct07, annie was accepted for the position of Senior-captain. There were prev complaint abt her bad attitude at LB but she was only given verbal guidance, explanation for annie is 'cross-cultural differences/misunderstandings'. Asst-mgr apologized to us on annie's 'cross-cultural difference' but did not affirm us on any improvements from annie's attitude. The asst-mgr look & sound very sincere but I doubt she can do anything to elevate LB's management.

I certainly doubt annie's ability to attend customer-related services, at the position of SNR-CAPTAIN since she arrived in sg for only 4months & now being supported by various bad comments abt her for the past months. Given feedbacks/complaints, customers should not tolerate repeated bad service & attitude.

After reading a past review(on 25dec07) about the same snr-captain (ANNIE) & several other reviews abt LONGBEACH's food, I strongly agree with them.

I was there with my colleagues for a Chinese New Year dinner. And looking at their accolade as the original creator of the black pepper crab, I was expecting some standard from a reputed seafood restaurant.

To my dismay, the food was really so-so only. The chilli crab sauce was bland. And the hot buns that came with the chilli crab was also lousy. It tasted like yesterday's bread.

Other dishes we had were the yu sheng, pork glaced with sauce, roasted duck and shark's fin soup. All also so-so only.

The service was even more atrocious. I had to remind the waitress/waiter to keep filling up my drink.

My advice is not to go there. If you want to eat good crab, go to Hai Ben at AMK.