Pallavi Misra 247 •
13 Aug 2011 • 1 review • 0 follower
My friend and I had the worst experience of our lives when we went to Loof on 11th Aug 2011.
I asked to order half a dozen shots. The price listed on the menu was $60. I then asked the waitress can we mix different types of shots together, or does it have to be of the same kind. She said, yes we can mix. So, I proceeded to order 2 shots of three different types. My friend then ordered fries. I checked again that it was under half a dozen shot. The waitress then said no. It's individual. So, I said, ok, can we order half a dozen of the Lemon Drop shots. At no point in this conversation was I told that the half dozen shots was only for a specific type of shot and did not include Lemon Drop. The menu is also very misleading in this manner and from a customer's point of view - not good.
When the bill came, I saw I had been charged $70 for the Lemon Drop shots. I asked why this was so, and that I thought the cost of the shots was $60. A second waiter came over to explain. He actually said that the extra $10 was for GST. To which, I asked why was I being charged GST twice. And then to remove the GST.
The manager, came over at this point. He said that 6 shots were charged individually. And that 6 times $12 (per shot) was $70! Although we insisted that $12 times 6 is in fact $72. He then said that If I didn't pay the bill he would call the police.
I said it's not that I didn't want to pay the bill, but I'd pay the right bill. Which should be $60 for the half dozen shots that I ordered.
At this point the first waitress that came and took the initial order came to clarify. She tried to tell us that she did in fact tell us that the half dozen shots were for a specific shot. I did tell her that although I had checked with her many times, at no point she she say that the lemon drops were not $60 for a dozen.
The manger even insinuated that we were lying. And that his waitress did tell us about the pricing. I did ask him if he sincerely thought I would lie for $10!
The manger again threatened to call the police if we didn't pay. I said I'd be happy to pay if he brought the correct bill. And if it were indeed charged individually, then the bill would be for $72 for the 6 Lemon Drop shots. But I did tell him that I wanted both receipts. I wanted the bill which reflected $70 and the bill which reflected $72 for the shots.
He told me that he is not going to do as I ask, and call the police. To which, I had no choice but to reply ok. I had not wanted to call the police, but wanted to settle this.
Anyway, after all this, the manger finally brings the same bill back and tells me that there is a $2 discount for ordering 6 shots. And that is why the bill is $70.
There are better bars just around the corner.