Mar 26, 2010
Honestly, I don't even know why I bother going there anymore. Somewhere down the road, Loof has lost the ambience, the acceptable standard Singapore service, the quality of the drinks... to sum it up all: Loof has nothing worth visiting. At all.
The service staff attitudes are simply atrocious. I've actually called up the manager 1 year ago to feedback on the rude service. And 1 year later, nothing has changed. In fact, it simply got worse. First time around, my friends and I were welcomed with banging down of martini glasses on the table. It took 30 mins (or more if I don't recall wrongly) getting the bill. I finally had to sign it personally at the bar counter.
1 year later. This:
My friends were in the outdoor area on a Wed night. Crowd's okay. There were couple of empty tables around. However, it was still relatively noisy and rather difficult to hear each other. When another friend and I joined the party, we very naturally pulled up our seats closer to the sofa area where the rest sat. So we could be part of the conversation?
To bring the chairs closer, we nudge some rather heavy logs aside. Mind you, the tables were unoccupied. Soon came this female server berating across the floor, screaming at us for moving them.
Dear people at Loof, we are so sorry we messed with your furniture arrangement and upset perhaps your wonderful fengshui. But if you had wanted us to seat 2 metres across from our friends, and yell at the top of our lungs to hear each other, I think you had might as well state that clearly at your entrance.
And when we moved your furniture (without help from your staff) back to it's original position, and sat on the logs instead, we don't expect a lecture from your staff about 'a table is meant for food and drinks, not for you to sit on'. Look to the right: Caucasian woman seating on same log table. Enough said right?
First of all, the table is not a table. It is a large block of wood. It does not have 4 legs. Nor etched onto it saying 'TABLE'. So please don't mandate your customers where to sit.
All in all, Loof is not our idea of a good night out for a birthday celebration.
I'm cutting up my VIP card and mailing it back to the management.