08 Feb 2015 • 1 review • 0 follower
Bad service turned us off and we left before getting a table. Been here quite a few times as I live nearby, service was never execellent but never this horrible.
Staff insisted that we were second in queue when we were in line first. Apparently one of them assumed that we were with another group of customers. Another staff promised us a table but restaurant manager, Teresa, rudely told us that 'table is reserved and customer who reserved have priority'. It was totally uncalled for as all we did was to ask the other staff if we could have the other table , which we didnt know was reserved as there was no sign on the table. Furthermore, we were not being unreasonable or rude to the staff. Despite the mistake made by the staff, there was no apology or whatsoever. Teresa's attitude was atrocious, especially for a restaurant manager.
It seems like the service standard is not improving despite the bad service reviews.