06 Apr 2014 • 1 review • 0 follower
I've been eating here for years as I live near the area. I've always been pleased with the food and the barely there customer service, however, today just spoiled everything for me, thanks to the manager there. I came in close to "last-order time" and made my order; shortly after, half of what I ordered came and the rest didn't (and this was 15mins away from closing time). I was wondering why my salmon maki & ten don was taking so long while people who came in after me had their hotpots come in so fast. I asked the manager and she said dismissively and confidently that my food was "coming".
It was only after waiting for another 10mins and asking irritatedly again, that another staff realised that the chef didn't even know there was this order.
When I told the manager that if a customer asks about why the food is taking so long, she should make it her job to find out about it. She just said "oh ok sure".
Woman, if your d*** restaurant makes a mistake and makes a hungry customer wait angrily for her food due to your staff cocking up, at least APOLOGISE and EXPLAIN. They weren't even apologetic at all.
I'm typing this on here because apparently there's no way to contact Megumi Management about this (trried googling but nothing). So, Megumi Management, your customer service sucks when you screw up.
The management of Megumi Japanese Restaurant responded to this review:
19 May 2014
I sincerely apologised for the unhappy experience that you had while dining in our restaurant & empathized with you on this issue. Do rest assured that it is never our intention to upset a customer, however, I will definitely look into this issue and follow up with the a proper service protocol. I am grateful that you have voiced your unhappiness as I see that as a good gesture that you really do care & want us to improve our service. Once again, on behalf of the staffs & management, "Sorry" & "Thank you" and wished to see you back soon! :-)
Dione Hang - Megumi Japanese Restaurant