Kelvin Law 148 •
13 Jul 2014 • 13 reviews • 9 followers
It is an irony that this review should come almost 2 months from my first review on MooJaa. Sad to say, friends, I have to give an adverse report on this venue. This time round, my family and I were deprived of a dinner over a remarkably trivial restaurant policy.
We have booked for a table for 6 adults and 1 child (+1 place for my youngest's baby pram). Among us, we had 5 paying adults and 1 ala-carte order (my 5-year-old child was not charged). Having placed the order, we thought everything was going well with drinks served etc. Interestingly this time, the order took a bit longer to appear compared to my previous experience. We were expecting to have two grills opened across two tables as we needed to accommodate a total of 8 seats, similar to the arrangement (ironically we were sitting at the same table) that was proposed by MooJaa staff during my first visit as there was not sufficient table space. FYI, there were 5 paying adults, 1 child and 1 non-paying child during my first visit (a total of 7 seats). Then it began.
A male waiting staff came over and explained to my wife that their restuarant policy does not permit them to open up two grills for 5 paying adults for the buffet. It was ok for us to sit across two tables, but not two grills. As you may understand, we were all baffled since we did not have such an issue the last time. We explained to the staff that in our previous visit, we had two grills without such an issue. The staff excused himself to check with the restaurant manager (who was in absentia at that time) before returning to reiterate the policy on us. The staff claimed that this policy came into effect only recently. I had to check with them patiently on the rationale for such a policy and they could not give any answer for the rationale. What really dissappointed me was that the staff gave me the "it's our store policy" explanation without any understanding as to why.
(To be cont....)