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54%100%43 votes

MooJaa

AsianChineseThai
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MooJaa at Keong Saik Road serves Mookata, a popular from of Thai steamboat and BBQ.
PH: 17:00 - 0600 (Except Sunday)
$36 based on 43 submissions
After Work (12 votes), BBQ (11 votes), Buffet (10 votes)
Tan Lovesallba

service very good

Good service from staff n fast! Fantansric food n freshness. Favorite fish skin n cheese ball nt too thick cheese. Must try! Clean environment..

The HGW community like this place for...

  • Cheese Balls10 votes
  • The Moo BBQ Set6 votes
  • Scallop, Abalone Slices5 votes
  • Thai Milk Tea5 votes
Community submitted Favourites:
Overall
Based on 43 votes
Food/Drink
Value
Ambience
Service
16 Nov 2014 • 1 review • 0 follower

Rude and unreasonable staff

Rude and unreasonable staff. tried to reason with him about the use of a voucher. failing to provide a valid reason for rejecting the voucher he said "my manager not here. I say cannot means cannot. take it or leave it" those were were the exact words from the staff. was here on 16 November 12.50pm. I was shocked. Left immediately.
02 Sep 2014 • 1 review • 7 followers

service very good

Good service from staff n fast! Fantansric food n freshness. Favorite fish skin n cheese ball nt too thick cheese. Must try! Clean environment..
23 Aug 2014 • 1 review • 0 follower

Excellent service and quality food demands a return visit!

This is a repeat visit for me and my husband. 
Four pax, ala carte buffet. Arrived and was promptly greeted and served. Food arrived fast, consistent standards from food, to friendly and efficient staff. Always eager to top up our soup and ask if we need to order more food. So far, the best thai BBQ place we have been to. Even my first-timer friends were impressed. Overall, everything was great and will definitely be back again!
13 Jul 2014 • 13 reviews • 9 followers

Two months later, no dinner for us....never again. (2)


I asked the following questions:
"Was it because we were taking up two tables?"
"No."
"Was it because we were expanding more charcoal since we have two grills?"
"No, it's not."
"Will the manager be here soon?"
"No, sir."
"Then why can't you just accede to this request?"
Because he can see it thoruugh the CCTV (!!!)
"We require 8 places.  How are you going to accommodate all of us around one table together with the raw food and our utensils/crockery?" 
"Why cannot?  Perhaps sir, you would like to speak with the manager direct?"

That last question truly incensed me as it meant that I was dealing with a restaurant crew that was not sufficiently prepared for their roles in the restaurant.  Having to ask their customers to check with their manager who was not on-site was simply ridiculous. 

To the restaurant management take note: While it can be tedious to accept that customers are always right, you never ask your customers to do your work, especially when he's a hungry man!

To cut a long story short, I had to make the tough decision to leave the restaurant.  Paid for the drinks and left.  All in all, that unsatisfactory way our request was handled basically spoilt our dinner as well as the restaurant having us as repeat customers again. 
13 Jul 2014 • 13 reviews • 9 followers

Two months later, no dinner for us....never again. (1)

It is an irony that this review should come almost 2 months from my first review on MooJaa.  Sad to say, friends, I have to give an adverse report on this venue.  This time round, my family and I were deprived of a dinner over a remarkably trivial restaurant policy.

We have booked for a table for 6 adults and 1 child (+1 place for my youngest's baby pram).  Among us, we had 5 paying adults and 1 ala-carte order (my 5-year-old child was not charged).  Having placed the order, we thought everything was going well with drinks served etc.  Interestingly this time, the order took a bit longer to appear compared to my previous experience.  We were expecting to have two grills opened across two tables as we needed to accommodate a total of 8 seats, similar to the arrangement (ironically we were sitting at the same table) that was proposed by MooJaa staff during my first visit as there was not sufficient table space.  FYI, there were 5 paying adults, 1 child and 1 non-paying child during my first visit (a total of 7 seats).    Then it began.

A male waiting staff came over and explained to my wife that their restuarant policy does not permit them to open up two grills for 5 paying adults for the buffet.  It was ok for us to sit across two tables, but not two grills.  As you may understand, we were all baffled since we did not have such an issue the last time.  We explained to the staff that in our previous visit, we had two grills without such an issue.  The staff excused himself to check with the restaurant manager (who was in absentia at that time) before returning to reiterate the policy on us.   The staff claimed that this policy came into effect only recently.  I had to check with them patiently on the rationale for such a policy and they could not give any answer for the rationale.  What really dissappointed me was that the staff gave me the "it's our store policy" explanation without any understanding as to why.  

(To be cont....)