02 Feb 2015 • 4 reviews • 0 follower
I set up this account to write this review because I was so offended by the service staff of this cafe. After lunch, my colleagues and I thought of having coffee at a nice cafe and we walked past the cafe and thought we gave it a try. We were first served by a v nice and friendly guy who told us that its OK to come in for a drink because we knew that they also served lunch and we didn't want to take up a table just for drinks. (Anyway, there were empty tables.) After looking through the menu, another caucasian guy came over to take our order. My colleague placed the order and he started off with "Can we have...". This guy asked if we want to order food and we politely declined because we just had lunch. All of a sudden, the guy told us that we should add the word, "please" after we complete our order. My colleagues and I were baffled by the comment and he proceed to say that "he is a server, not a servant". His comment took us by surprised. In the first place, we did not know what did we do to warrant that kind of sarcastic comment and we were not even rude at all because my friends and I were even sharing some funny jokes before we ordered our drinks. We were very offended. My colleagues wanted to leave but I thought we should let the other guy who was nicer and friendlier know about that. I was told that the guy who was rude to us was one of the owners of this cafe. I want to tell the owner this: If you think you, as a boss, cannot bring yourself to the level of being a waiter to serve, then please (i used the word, PLEASE), go sit behind the cashier to count the coins that you earn for the day. We came to the cafe to drink coffee, we did not enrol or sign up for lesson about manners from you. I am not sure if we were deemed impolite because we only ordered three cups of coffee (with service charge and GST) or do we not look like the type of people who would patronize your cafe? It is a joke that I read from some of the blogs that one of the owners was actually someone who worked in some of the most prestigious places -- and this was the kind of service level that we are given? Your cafe was opened at Telok Ayer, the interior of your cafe seemed to show that the cafe was a relaxed and casual cafe, why so stringent about ordering and say that we have to use "please"? I have dined in so many prestigious restaurants and some michelin-star restaurants and I don't get into problems like that.