Heather F •
21 Sep 2014 • 1 review • 0 follower
I usually head to nabins for some drinks, snacks and sheesha with my friends. It was my ultimate place to be to just catch up for some sheesha. Its just so hard to get attention from their service staff! I noticed that their usual staff isn't around, and they were a few new faces. Nabins does have a good ambience and good food, but charging their customers 10% service charge is definitely not worth it with their S***** service and attitude.
I've been to nabins at least 6 to 7 times this year and this is by far the worst. My two friends and I got seated next to a group of 8 to 10 pax at the corner and we could hardly go into our seats inside, because of the big group. Still tolerable about that. We wanted to order some drinks, chicken drumlets and sheesha. We were told that if we just stick with this current order without getting any beers we were only allowed to stay for an hour. What kind of a logic is that? We ended up going in favor with them to order a platter. It's like a constant battle with their staff to get their attention, to get them to top up our charcoal and we have to wait for a good 15 to 20 minutes before they acknowledge our presence. Everyone was struggling to get their requests.
When we wanted to get our bill and pack up the platter with a bunch of fries and 5 or 6 chicken drumlets remaining, we couldn't get a staff for at least a good 45 minutes. We had no choice but to get the next available waitress in sight which was taking an big order from the big group next to us. She glared at us saying that she'll get it. They carry walkie talkies for a reason, why can't they get another staff to get it? We asked for the bill and for our platter to be packed, she rolled her eyes at my friend and said, "huh pack ah. So lehchey, must go up and down again." What kind of a attitude is that? I spent 80 plus dollars to enjoy a evening and this is the c*** I get? I answered her if I should get the platter down myself to get it packed, and she just took it away from the table. When she was back she gave us the bill without any folder and said they ran of plastic, hope we don't mind. What kind of a f&b establishment runs out of plastic?! Are you just too lazy to get it or did you wanted to get back at us? As we went down to pay, I left them a suggestion slip and we feedbacked to a Fillipino man who is believed to be the manager. He apologized for our horrible experience and guess what? He could get us a plastic for our leftovers. This restaurant has bad reviews dating back to 2011, shouldn't they do something about it? Are they going to just ignore it? I left my name and contact details, and I hope the management can look into their staff's attitude. It's a good example of the worst ever service in Singapore.
No doubt it's getting bad to really terrible. Horrible service, just look at how many bad reviews they have all for the same reasons. I highly suggest to go to another place for sheesha. Not worth my money at all!!