It's actually my first time visiting the place, but i fell inlove with their beef barbeque... with aroma alone you can already tell how delicious it is.
There is alist of menu to choose from but their barbeque have the best tenderness i've had so far... will surely recommend it to my friends...
Had a beef course at 48++ (min 2 pax).
Unfortunately, there are quite a few ++s:
Towel@2, Misc@4, Tea@8, GST@8.80 (which is not 7%), and Service Charge@16 (which is 13% of the total including GST).
Pricing is very misleading. So please be aware.
Instead of patronizing Nagomiya, I advise everyone to try Gyu Kaku.
Basically, Nagomiya is out to cheat customers.
I am someone who do not mind paying for pricey food but charging me without me ordering it or knowing it - is just unscrupulous or dishonest.
I was there with a friend last night, 14th Dec 2011. We ordered the usual beef ribs, tongue and loin and reorder the same meat like 2-3 rounds. I must say that the food is pretty good and we did enjoy ourselves. The crude shock came only when we asked for the bill.
The superior beef ($12.80) we ordered was charged as super superior beef ($18.80). The beef loin ($16.80) was charged as wagyu beef loin 9$21.80). When I questioned the lady boss, her answers were ridiculous and that marked my last trip ever to this dishonest restaurant.
Apparently, when she was questioned about why we were charged for super superior beef ribs, she said it was because I pointed to the picture of it earlier. The actual fact is, I cant remember what I ordered during my last trip there and was confirming if the ribs has fats and is tender etc when I was pointing to the picture. Afterwhich, I clearly stated my order as superior beef ribs and not super superior beef ribs. Okay, some might say it might be miscommunications for this incident. Hear my 2nd one then.
Next, we highlighted the order of wagyu beef loin that was charged coz we merely wanted the normal beef loin. She blatantly pointed to the menu and said that the loin that she served us was as stated in menu, "just that" this item is priced according to market price. This "fact" was definitely not highlighted anywhere in the menu nor articulated by her at the point of ordering.
I believe this restaurant is lacking some basic business ethics and I even feel that they are out to con customers, especially those in big groups and usually wont check their receipt item by item. All I can say is, for the $20+- dollars that they'd cheated, they are gonna lose 1000 times more because I will ensure that everyone I know gets to hear this story.
My recent visit to Nagomiya Japanese BBQ restaurant on last saturday night with a few friends after a long while.
As stated in my previous review, ice water was charged at $1 per glass, which I still find it absurd! Customers will be served with an appetizer each (3-4 slices of salmon sashimi) without telling you that they are chargable.
Since I have not been there for quite sometime, I am not sure if the company policy has changed. Thus, I asked a chinese waitress for 3 glasses of warm water and reconfirmed with her whether the water are chargeable and I was told by her "NO".
To my surprise (again)....I was charged $3 for the water. When I seek clarification from a lady (not sure if she is the lady boss) before paying for the bill, I was told by her that ice water are chargeable. "I can show you the menu if you don't believe me". Not to argue with her, I reiterated to her that what I ordered was (1) warm water and not ice water, which was not written in the menu that it is chargeable (2) I have reconfirmed this with the chinese waitress before ordering.
This assuming lady boss then told me that it is the COMPANY POLICY (what a policy) that ice-water are chargeable and they can't waive it. I was also told by her that she will make the waitress pay for it if the customers refused to do so, as it was her mistake!
First of all, as a consumer, I am not interested in knowing who should pay for her staffs' mistake. Is the company trying to win sympathy and let customers pay for their staffs' mistakes?
Nevertheless, I don't think I will patron them again. Not only has the prices of the food gone up, they must have added too much MSG in them too as I felt very very thirsty for the whole night after the dinner and so were my friends.
The food in the restaurant is good, especially the beef rib and pork rib, the halami is soft and juicy that really melts into your mouth. I would like to take this opportunities to compliments Josephine and Cindy, both of them are very professional, they will change our wire net promtly even they are busy and shortage of manpower. The service is excellent as one day my kid has drop a button from her shirt and they offer to fix it up....I hardly could find such service in Singapore. My wife and I would like to thank the whole team of Nagomiya staff for the great food and service....(little things) they provide to my family. Thanks guys and keep up the good job hope to see you guys again when I return to Singapore.