Dawn Sit •
16 Dec 2014 • 2 reviews • 0 follower
This will be the first and last time I dine at this place.
The food served at Napoleon was just average, nothing particularly fancy that would wow one.
Wine selection was commendable.
The worst and what I find most offensive was the service. While the rest of the service crew were relatively polite when serving and clearing tables, the manager herself (or so she claimed to be) was rude and inattentive.
When it came to asking for the bill, she unceremoniously dumped the bill on our table and walked off. My friend and I had wanted to request for the bill to be split, but she walked off before we could ask for anything further.
So I walked up to the counter to respectfully make our request known. Instead of looking up to listen to what I had to say, she distractedly said: "Just tell me how much to charge."
Now this is not something I hear all the time, so my natural assumption was to tell her which items I wanted to charge to each bill/card and the rest of the tax calculations would follow. Apparently that was not the case.
The bill was split unevenly and when I asked calmly, she raised her voice: "Its what YOU told me to do. OUR customers usually tell us what to charge."
And when I mentioned her instruction to me (to tell her what to charge) were perhaps unclear since I clearly did not understand what she meant, she retorted: "Maybe YOU were not clear."
As I said, this is the first time I was dining at the place, so how was I supposed to know their customers' usual practice?
At that point, I was relatively annoyed and said I would likely highlight this to their management. Her response -- she took a calling card, gave it to me and said (in a tone less than sincere): "Well anyway, I'm the manager. Sorry you didn't have a good experience."