Mar 30, 2009
Luckily I was in a pacifist mood on Saturday night, otherwise I would I have kicked up a fuss here. Firstly, I had called a couple of days earlier asking if I could reserve a small table for around 6 ppl. Given that I was going to open a bottle or two, I thought this request was reasonable. Instead, the person told me "sorry, we don't take reservations." I asked how I could be guaranteed a table so my night would'nt get off to a bad start. She replied "don't worry, we got many tables"
Ok, so I go there at around 8.00pm, very early to choose the best of their "many tables." It turns out that all their tables are full and the ones that aren't full have a "reserved" sign on them. I asked how come they are reserved if they don't take reservations, the waitress replied, "we only take reservations for parties of over 16." Well, firstly, these tables could hardly accomodate 16 ppl, and secondly, I didn't see a party of anywhere near 16 ppl that night. What a daft thing to say.
In the end, I managed to squeeze in on a sofa next to some kind tourists who were clearly on their last drink and about to leave. Then I would inherit the whole space. Fine.
The second very irritating thing is the service. It took me at least three tries to get the waitress' attention, and, like in many tourist joints, she seemed more focus on serving the hapless ang moh tourists who were loaded up for a holiday and couldn't instantly grasp the cost of a $25 drink in their local currency. Once I got her attention, and she understood I was ordering a bottle, her mood softened and the service was quite prompt thereafter. Fine.
At the end of the night, however, when I checked my bill, I found they had overcharged me one bottle of champagne, which my friend had settled for me. I complained nicely, but the waitress started sulking and looked pissed off. The cashier kept his head focused on the floor pretending like he was too busy to care. Had to drag my friend through the crowd to prove his payment by showing the receipt. The waitress muttered a few words to the cashier, who then deducted the extra bottle from my bill and then handed back to me - without even looking up at me or apologising! He then proceeded to carry on looking at the floor and pretending to be busy and the waitressed disappeared somewhere into the crowd. Truly extraordinary, and as I say, lucky for them I was not in a bad temper. On another day, I would have brought the management down.
This place does, of course, have a unique selling point which is the view from the 70th storey. It is also reasonably comfortable inside. But I think clearly, it survives for its much touted view and the hoardes of one-time tourists who patronise it every weekend, just to check-off their to-do lists whilst in Singapore. No wonder then there aren't many locals there at all. Kind of like Newton Circus seafood I guess. Don't think I will be returning anytime soon unless something dramatic changes.
I also recommend this place for: