P T 208 •
19 Jul 2011 • 5 reviews • 0 follower
The restaurant is situated just a 5min walk from Novena MRT. We went on a weekend night, so we had to queue outside for quite some time. The restaurant IMO is a lil too dim. Lights anyone? We're eating sushi, not candle light dinner.
Sorry if I sound lk a b**** but seriously, I went there happily and ended up with a foul mood. Can u imagine calling for buffet but still hungry leaving that restaurant cos most of the food didn't come? -.-
We called buffet for 2 pax. Went in around 8pm +, last order was 9pm, but omg.. I seriously feel customer service sucks to the max(read on to see what I mean). We were given this pamphlet order form, placed out first order abt 8.15pm.
We ordered salmon, scallops, chawanmushi, some random sushis, maki, yakitori, soba, ramen, tempura and blah blah - Most of it didn't come anyway, and i really mean it.
** I'm just gonna run through this, as what I wanna review is the customer service! **
IMO the salmon slices are fresh, but a lil too thick. Scallops are ok. Chawanmushi is perfect to me. The sushis on the converyor are super limited in choices(can count with 1 pair of hands, maybe less), maybe due to the time we went there but whatever. yakitori is also yummy - soft, tasted just right, just that it wasn't grilled enough so it looks lk skewered chicken in sauce with no charred color at all. ordered lobster salad aged maki and the normal maki, the lobster salad is quite tasty, but its cold. Seems lk its been left there for abt more than 20mins before it was served infront of me. My normal maki didnt come, soba, ramen, tempura.. ALL DIDNT COME. I really have no idea why am I paying for buffet when all my food didnt come?! Seriously, I'd be better off a la carte.
Guess what? I ordered 7 dishes and until 9.30pm when the store is about to close, only 3 arrived! And no one said whatsoever, no apologies for waiting, no one even told us how long we have to wait. We sat there lk dumb fools. And hello.. we are customers, if we are still there sitting and eating/drinking. Pls dont ever say "can u pls pass over the wasabi and sauces" - they were putting on this trolly thingy cos they're closing soon. Its not even 9.30 pm. Isn't that plain RUDE. And did i hear the sorry or excuse me, or am i deaf?
Stay away from revenue house, just go elsewhere for nihon mura.