12 Aug 2015 • 4 reviews • 0 follower
Poor service in a French restaurant you ask, is that possible?
For three years I have gone to Obatignolles and seen service slide. This time, the rudeness of the service staff and the indifference of the general manager provided for an appauling experience.
The problem: Having flagged down a waiter, apparently the Bar Manager, I ordered snails which did not appear for over an hour.
When asked what happened and asking if they would now be complimentary, the rudeness began:
"I talked to the bar manager and she said you never ordered the snails". I sometimes find that people honestly believe situations like this are possible; that somebody goes to a restaurant, makes up a fictional orders, waits for over an hour and complains. I patiently explained that I could not see the motive for this behaviour and suggested she had forgotten the order.
"Well, you waited for more than one hour, after one hour we deem the order to be cancelled and it is not our fault." I appreciated this excellent, but deeply flawed on-the-fly lie. I congratulated the staff member for the effort, but in hindsight I should have scored her only 3/10 for believability.
"Where is the manager?" "Claude is the general manager and does not want to get involved."
My impression of Claude is that he is a lazy expat who would better server working in a country where there is a 30 hour maximum working week. Should you wish to contact for service issues you may on email@example.com, but he probably won't get involved as that is not his management style.
"You know I have been coming here for more than three years and this is how you treat me?" "I have worked here for nine years." And it should be your last.
If you want a reasonable bottle of wine, head down the road towards Cross Street, new options have arrived. David and Filip who own this establishment and the other connected restaurants have clearly over-stretched and need to take control. Their prices are creaping up, service is dropping.
And did they refund the snails? Well, in fact yes! The Bar Head decided that "this will be an end to it".