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Old Hong Kong Kitchen is usually crowded during the weekends though the prices are not cheap, so do call up to make a reservation first. Service was quite good for my few visits except the waiting time for the food was a bit long so have to be more patient especially during peak hours.
Overall the food quality was quite good, between average to slightly above average. This place is more suitable for family dining, not suitable for couples as it's quite noisy when the crowd starts. Prices for their food and dim sum are quite steep, I prefer to pay such prices for hotel ambience. As the food was quite good here, i will still come back once a while.
Do not repeat my mistake: I did not take heed of the many bad reviews on service, because of previous positive experience at their Katong branch. The latest experience at this Square 2 outlet was a far cry from the previous ones, in terms of cleanliness, getting the quality of food with what you've paid for, and oh, did I mention, terrible service? What sets the bad service apart from the rest is that 1) it isn't due to a errant employee or two, but from management; 2) nothing was done after it was brought to their attention.
Went there for family dinner at 7pm on 27-Jun-15. Ordered at 713pm. The first dish came around 730pm. The tea was served later than the first dish after several reminders.
we had to wait an hour for the 2nd dish to serve despite 3 checks with the waitresses. They simply said on the way. We fiinally got so pissed off that we talked to the Supervisor and manager..that finally triggered some urgency and get the food going. The roasted duck was ok but the rest of the food including the durian prawn was average and salty.
Nobody even bother to apology. And when we demanded an apology, the lady manager reluctantly apologied. We received $11 off the bill of $225, 5% off but the receipt stated -10%. When we checked, she simply said some items cannot be included in discount and had to answer to board of directors. This is totally dishonest towards the customers. Your board of directors will be disappointed with the attitude and quality of the crew.
I went to this restaurant with my wife, mother-in-law and sister. We were seating at a table of 4. initially i didn't notice anything wrong but after a while, my wife started to inform me 1 termite crawling right across her table. I saw it and kill it with my finger but i began to notice more and more terminte everywhere and i even took a photo of the table with termites eggs. There's spider web on the wooden wall as well.
So we told the waiter about it and requested to change the table. The waiter says that we can change table but after changing the table, the waiter didn't even bother to clean the "infected" table.
As for the food, overall was good but the Peking Duck that we ordered, it indicated half a duck and I also got reassurance from the floor manager that it's half the duck. But after we got serve, the amount of meat is at most the amount of a drumstick. I felt cheated and the floor manager admitted tat they only serve portion of it.
OVerall, I won't recommend and I won't go to any of the Lao Hong Kong branches. It's really disgusting.
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