12 Aug 2015 • 55 reviews • 16 followers
I am someone who can wait for food, even if it’s a dramatic FORTY MINUTES in a NOT-SO-CROWDED cafe. I understand that there can be 1,001 reasons why there may be a delay in the food arrival. I started munching on the spinach salad which was dressed in a very tasty sweet vinaigrette. We didn’t have much time left to eat, it was 1006am and we had to leave at 1015am.
Then hubby gave a w** frown and said “The eggs are cold!”.
I scooped a bit of my yolk and tried it – Yup it was at room temperature, not even slightly warm.
SIGH. Unreasonable waiting time – still can tahan la. Cold food – unacceptable la.
Hubby called a staff over and told her plainly, “Your food is cold.”. She stood there, not knowing what to do.
I gave a small smile (despite my cold food) and replied “We just wanted you to know that the food is cold. But we will finish it.”
I did not tell her that we had no choice but to finish it, because we had to rush off and did not have time to wait for them to prepare all over again.
So we continued gobbling up the cold food. It was not pleasant at all, eating food that were cold but having to finish it coz we had no other choice.
After maybe 5 minutes, another staff came to us with a stash of cash in her hands. She apologized and wanted to refund us for the cold food served.
It was a nice gesture on their part, truly. I replied “No it’s okay, we have finished the food.”.
She went “Are you sure?”. Not the best way to respond but I just nodded and she went away.
I paid a good $40 bucks for this breakfast. Minus $10 for the air con and the simple food presentations, I could have spent $30 at Shunfu Food Centre just further down the road and gotten TEN x hot piping delicious breakfast dishes.
Another thing I noted from One Man Coffee – they did not do frequent checks on the arrival of the food. Ensuring timely food arrival is the job of both the FOH (front of house) and BOH (back of house). Instead, the staff were spotted chatting at the cashier and not checking on the orders. Things could have been better if they found out earlier (eg after 15min) that our order would be delayed and informed us / offered us some read-to-serve appetizers or a free refill of coffee. Honestly, if Hubby and I have been informed, we would have requested for a refund of the food, left and gone somewhere else for a quick meal. At least the impression won’t be so bad and I would definitely go back to eat again!
We spent more than an hour in One Man Coffee, mostly feeling annoyed, frustrated and helpless. Yet at the same time, I showed grace and courtesy in my conversations despite everything. I write this not to boast of my incredibly God-like character, but I write this to emphasize that this is not an experience I want to go through again.
For full review with pics, pls go http://wendylimwendy.com/2015/08/12/one-man-coffee-upper-thomson-road-food-review/