03 May 2015 • 1 review • 0 follower
I have been here twice and the food was okay.
But I experienced the most atrocious service ever during my recent visit.
It was during a non-peak hour and the restaurant was practically empty, (to be exact, two couples sitting in the booth seats, one couple sitting at a 4-seater table, and another couple at a 2-seater table at the indoor space) and so, me and my friend asked if we could have a 4-seater table. They said no, because they were for four people. And when we politely asked "then how come the other couples could sit at a 4pax table?", the trainee told us that the couples sitting in the booth seats made reservations and the couple sitting at the 4-seater table was waiting for 2 other members of their family to join them.
One of the couples in the booth seats were an elderly couple, and they looked like tourists. Do you think they would have made a reservation at 4-5pm for a meal? I highly doubt it.
Also, the couple at the 4-seater table asked for the bill shortly after, and when I checked with them, it was apparently just two of them and they were not waiting for any so-called family to join them.
We checked again with the trainee who claimed the manager told her so, but when the manager came over, she denied it, and even said "Ok if you want the 4-seater table, we give you"
If there is a rule that 2 people cannot sit at a 4pax table, just feel free to say so. Asking us to move to a smaller table once a crowd comes in is fine too. No customer will accept such ridiculous lies and excuses made up on the spot. Furthermore, your restaurant was almost empty.
Ridiculous service where we felt that we were being looked down on and I will never go back no matter what happens.