11 Sep 2015 • 1 review • 0 follower
Paddington House of Pancakes have An Amazingly Rude boss, named Charles :-
When I approached a staff and asked "Can you please check if our food is coming soon? We have waited very long." Just seconds later, as I was walking back to my seat, Charles followed behind me and said: "What do you want? We need 20 mins to prepare our pancakes, if you cannot wait, nevermind." --> What a way to tell a customer off?? I was literally dumb-founded.
We ordered two pots of tea (serves 3-4 pax). Initialy they served us just the cups and tea, without teapoon, sugar and milk. When we asked for sugar and milk. they gave us 2 packets of sugar and 1 milk. And when we asked for one more packet of sugar, Charles came over to us and said firmly, "we will give you one more only, any additional packets of sugar will be charged." --> seriously, I havent come across a restaurant that charges for sugar!
Knowing that our dessert might also take long to be served, we asked for it while we are just halfway through our mains. However, the message did not get through to the kitchen and when we asked again 15 mins later, Charles came over to us and passed some very rude remarks, insisting we are at fault. He was very unreasonable and did not want to calmly resolved the problem. He said "Please leave the restaurant, you dont have to pay" This absolutely insulting (as though we stir up trouble on purpose so that we can have a free meal!).
Actually, thinking back, we were welcomed by this very polite and humurous waiter when we first stepped into the restaurant... GREAT start and a unexpectedly HORRIBLE ending "(
Never visit this restaurant if you don't wanna risk spoiling your day... !