Tan Howe •
28 Dec 2014 • 1 review • 0 follower
I was there with my brother on 24 dec 11 am. We ordered the grilled salmon with pasta. We were told lunch portion (17 plus) is not available and they only have dinner portion(26plus) now. The waitress explained that the difference is just a bigger portion of pasta for the dinner. We looked at each other with a total blank face as we both wonder why cant we get less pasta. It's lunchtime and we didn't want to make a big scene at a looks-to-be trainee waitress so we just went ahead with a dinner portion each for our lunch since I wanted to spend more time with my brother before I fly off.
The food to us was average (or what those NS guys would say edible lor, salty salad, one-mouth sized salmon). We didn't mind the food taste or the extra portion of pasta for lunch but the dinner portion could have been slightly bigger as we left the place feeling slightly hungry.
I opted to pay using visa at the cashier. The cashier (in restaurant uniform) didn't give me a chance to go through the items that I am paying for until I requested for it. He didn't state the items or print a receipt for checking instead he motioned me to go behind the counter and look at the monitor screen myself (it's my first time seriously)
On the whole, service was what I expect to be paying for after all its the changi airport branch (the pride of our nation). The waitress didn't tell us the soup of day (it's fine, my brother and I are easy going so any soup will do) and did a poor explanation for short comings (I dun mind paying extra since its a meal with my brother). Improper handling of customer's request by the cashier ensured zero tips. Kindly improve on your service standards. I was also from the service industry. Please think of yourselves as the very front line of our service industry because you are the changi branch. Not all customers are as forgiving. Take this as a very lucky encounter because the next time this happens again, I will personally ensure the waitress/waiter/cashier walk away tearing. Please take the service line seriously.