09 Nov 2011 • 71 reviews • 3 followers
My title not only refers to the restaurant embarrassing itself, but embarrassing me as well. It was my birthday over the weekend and I had told all my friends that I had decided to go to my favorite Italian restaurant to celebrate it. I had always gone to the Siglap branch, but as a lot of people were coming I decided boat quay would be more central.
Including me, there were 19 people who turned up. I must say that the service is quite good as they catered to my additional 4 and later 1 more an hour before my reserved time of 7pm next to the river. They also brought out plates and forks for my birthday cake and even turned off the lights in the restaurant while my friends sang the birthday song. However, there was also some confusing moments when the waiter mixed up our orders, couldn't remember who ordered what (though he took orders from start to end of the table) and they never refilled our ice water for the people who didn't order wine and didn't refill even for the people who did.
When everyone arrived, we made our orders and not too long later our food came. First I shared the seafood soup with my boyfriend who was very impressed with the ingredient generosity and wonderful flavors. Even the garlic bead was amazing. A couple of my friends who also ordered starters were pleased. I took this as a positive sign of how the rest of the dinner would be. Boy, was I wrong.....
On top of the above mentioned confused orders, I ordered beef ravioli with a mushroom cream sauce. What came was the beef ravioli with the cheese sauce. Being very hungry and pitying the wait-staffs hassled looks, I declined to complain. But the worst part about my pasta was that it was barely cooked!! I could still taste the raw dough flavor from my ravioli. One of my friends even had to send hers (vegitoli with pesto i think) back to the kitchen for re-cooking as it was completely raw. And THEN they microwaved it or something because when she got it back, her half eaten piece was still there. I later found out that MANY of my friends also had undercooked portions, declining to complain either because they were too hungry or didn't want to upset me on my birthday. If I had known, the chef would've had a piece of my mind, so I hope that he, the boss, or manager is reading this now.
Also, the portions were completely off. Some of my friends got a huge serving of pasta (the size I normally get at Siglap) and some of them barely had enough to eat! What's up with that??? I thought Italians were known for their big portions, delicious flavors and the ability to feed many?? If I wanted this quality of food I would go to a hawker center. At least I would know what to expect and would be paying accordingly. I am thoroughly disappointed and embarrassed. This restaurant just lost at least 19 customers and most likely more after we tell our friends who weren't able to make it not to come.
Upside: Their tirimisu was still bomb.