Lea Hernandez •
16 Jan 2015 • 2 reviews • 0 follower
Was around the area after a good lunch with a friend at Royal's so thought i'd drop by for some cakes as i've read up an online recommendation for Penny University for halal cafes in sg.
As my friend and I walked in, a chinese staff walked towards me n straight into the counter without any eye contact or greetings. I was quite taken aback by the cold and unfriendly demeanour. Upon realising that we're not getting served, we walked in, took a menu and found a seat which we're fine with.
We ordered a hot mocha and a waffle. The mocha came fast and was good. The waffles didn't come. After 20 mins of waiting and watching about 10 staffs walking to and fro in the almost empty cafe and grouping right outide the cafe facade, SMOKING, little did we realise that no one was preparing our waffle. We reminded one staff who not aware of our order.
We observed, the staff went outside and approached one of the male staff whom we assumed was the cook/chef. About five minutes later he walked in to the kitchen. The same staff then came over and apologized to us and gave us the excuse that the waffle that was made was undercooked so the chef had to prepare a new one. BS???
So we got our waffle after more than half an hour of waiting. The waffle was good. However i shall not return to this cafe. i was just disgusted with the bunch of staff smoking in front of the cafe and am more disgusted by the zero service that was rendered here.
If all local owned cafes were managed this way, no wonder many of them cease operations within 2 years.
Such a pity!
P.S I did not manange to take any pictures as i was quite agitated by the time my waffle came!