21 Dec 2014 • 1 review • 0 follower
If you are thinking of visiting this restuarant out of so many restuarant there, please think twice!
I was there and ordered a churros which was priced at SGD 9.
With much waiting, it arrived. A plate of churros, chocolate sauce and a scoop of ice-cream.
What was SURPRISING was with the bill. The ice-cream was charged SGD 6. Feeling shocked, i questioned the manager-looking. The reply was unreasonably shocking!
Her reasoning goes like that: The ice- cream was served wrongly to your table, you eat it so i charged it to your table.
The next response of mine is: I thought the ice cream comes with the churros. How could you just charge it without informing at least?
She then say: Did you eat it? You eat it so i charge it. Okay. It is just an ice-cream. I cancel it. She left taking the bill woth her.
In the end, I still paid for the ice-cream, leaving the money on the table.
What makes me really appalled is the way they handled the problem. Firstly, they served wrongly. No doubt i eat the ice-cream unknowingly, the least they should do is to inform us of the issue, before adding it into the bill. At least we know what we are paying for. Secondly, the way she sounds/her tone was so unreasonable as she told me..."just an ice-cream". There was no apology at all.