Popeyes Chicken & Biscuits (Singapore Flyer)

The fried chicken has a very unique taste and is different from other fast food outlets such as KFC, McDonalds etc. The cajun fries are a first to me in Singapore and a must-try! This franchise outlet has great value and the service of the staff is superb.

was there to pack lunch for my colleagues tdy.

our order was a relatively huge one. 3 x combo set meals which consists of 6 pcs chicken, 2 large side dishes, biscuits, seafood platter and 3 drinks per set meal.

the indian lady staff at the counter was rather impatient when serving us. when we asked her for an extra box so that we can seperate out our pcs of chicken so that it's easier for us to distribute to our various dept colleagues, she gave us a very stucked up face.

throughout the packing period of time, i didnt even see the smile on her face while serving us.

the biscuit wasnt available. and it was being replaced by corn instead. what a letdown.

tho the interior of the restaurant is spacious and it's def a good hang out place if you have craving for popeyes chicken, but there's def loads of room for improvement in their service level .

did i mention the spicy chicken that we order wasnt spocy at all. =(

I was having dinner with my family at Popeye's Chicken at Singapore Flyer last evening 21 June, 2009, Sunday, 7:30 PM.

While waiting to place my order at the counter, a man walked up with a plate of 3 pieces of fried chicken parts and told the waitress at the counter that his kid was unable to consume them as they were spicy and he hoped to change for non-spicy chicken parts.

Without any thoughts, the waitress TOSSED the 3 pieces of fried chicken parts BACK TO THE POOL OF CHICKEN PARTS waiting to be served to other customers.

This makes me wonder what are the safe food practices of fast food chains for returns. What if the chicken parts had been sneezed upon and then tossed back to the pool of fried chicken waiting to be served to other customers? What if the chicken parts had been touched with dirty hands and later served to other customers ?

With H1N1 situation that had reached pandemic level, doesn't the restaurant management enforce any hygiene standards ?

I WILL NOT return for anymore Popeye's Chicken. Irks me.

Heard a lot of good things about the Popeye’s at Changi but was too lazy to go all the way to the airport just to eat some chicken, decided to just go to the one at the Flyer, boy did I regret my decision.

First sign that it was a poor decision, I wanted to have lunch there, so I went in the middle of a hot afternoon, not having a car, I took the MRT to City Hall and walked from there, almost died from the heat in the process. The location is pretty out of the way.

Upon reaching the place, I was happy to see that the interior of the place was quite nice for a fast food chain but that feeling quickly vanished when I went to place my order. The staff looked like they wanted to kill themselves. I know this is a fast food place and not to expect anything from the service, but would it kill them to at least smile?

Ordered a 8 piece chicken, staff didn’t bother if I wanted Spicy or Mild, just assumed that I wanted Spicy, just great. Seeing the half dead expression on his face, I couldn’t summon the energy to ask for Mild either. It was my first time there and I had wanted to try a little of everything.

On the food, it was all right, nothing to write home about. I thought even KFC was better. It was quite tasteless to me, I can only imagine how the Mild tastes like. The biscuit was very dry and quite disgusting to me. Fries was also only average.

My wife mentioned fried chicken one evening and Popeyes came to mind, KFC serves stuff that is so far off to be called fried chicken. So one Sat, we made a trip to Singapore Flyer which is a nice corner of the Marina Boulevard, next to the sea and near the Grand Prix pit building.

I can understand why people complain about the service, the counter staff looked quite glum and i saw some of the tables not cleared. The restarant is located in a sunny corner of the Singapore Flyer bldg with glass walls on 2 sides which makes the place cheery and bright.

We ordered the 8 piece + 2 sides set for 3 adults. I haven't had such delicious fried chicken for a while! The chicken breast piece was surprising juicy. The cajun fries were also great.

After lunch we walked around the Singapore4 Flyer building, saw how the cylinder capsules rotate and were not keen to pay $30 to see the urban jungle and some construction sites. So we went to Marina Barrage after wards.

Food served is good, tasty but service like crap. Venue out of the way.

Okok.. it's a fastfood restaurant, what service~ When you're there, you'll understand.

The guy who served me looked like the floor manager (basically cos he's older, LOOKS like he's in-charge & wearing a different coloured polo tee). Ordered 2 sets of 2pcs chicken & a set of 4 piece combo. Knowing how sad the size of their chicken pieces can be, I asked if we could select the parts of the chicken (like most do at another popular fried chicken fastfood restaurant), he says "only give mixed". Fine. Made payment while our food and drinks were served. Asked if i could switch 2 of the 8 pieces we had to mild flavoured , he says "all mild, only mild left". WHAT! Then why give me an option on the menu & why didn't he inform me right from the start? (I could be there only for the spicy chicken).

A little sign at the cash register said to expect a receipt and to call a hotline to feedback if we didn't get one. I had to ASK for mine. I would call to "feedback" if only he wore a name tag. Finally I looked down at my tray, I saw 4 cups of coke. Did he ask if i wanted coke? no... I CAN NOT take caffeine at night! I didn't even bother asking. i had a feelin he'd tell me "pour already, cannot change".

Not one smile, not one greeting, not one apology, not one word of gratitude or see you again. Disgusted! Disappointed... Now I know why they dont wear tags.

Another thing I'd like to point out. Notice that the average of a 4 piece meal (i.e. price divided by 4) is more than the average of a 3 piece meal, more than that of a 2 piece. Strange isn't it. I think I'd buy 2 sets of 2 piece meal, and get my 4 pieces plus 2 sides plus 2 drinks.

I was having dinner at this outlet after a ride on the Singapore Flyer. There was a couple of things that irked me.

First, after I ordered a two piece chicken meal, there was apparently some mis-communication between the counter staff that served me and the one that was preparing my order, she thought I was going to take away the food. When I told her that there has been a mistake and that I had said that I was eating in, she showed her unfriendly dead-pan face both at me and the counter staff, she was expecting me to just take the food and leave. I probably would if not for the rude gesture. Then after a brief silence that no one responded. She took the food behind to put on a tray, and return and grumpily force the tray infront of me with her. Alright - tough luck I told myself.

Then returning to the table the I found that my "2" piece chicken consist of horribly tiny chicken wing, I would imagine in some other establisement, that it will consider just a single piece, when I told the food back to the counter to ask if that was supposed to be the case, I was told that was the normal size. Yeah right - if I was the first time at popeye or any fastfood chicken outlet.

No choice, I return to eat on the miserly piece of chicken. And it turns out to be the most horrible piece of popeyes that I have ever eaten, it had a taste reminding me of stale tap water. And ironically, it was the small tiny piece that taste okay.

Popeyes is still one of my favorite fast food, but I'll be sure to visit only the Changi Airport Branch. Hope the management there really get their act together.

I hate it when restaurants start opening outlets just because business is thriving. In my opinion, McDs is the only chain I know that has a relative consistency of food quality and quantity across all its outlets. Not that I hero-worship McDs, but really, one golden chicken McNugget in East Coast Park is the same as another in West Coast Park.

I can't say the same for the expanding Popeyes chain. What a TERRIBLE experience we had that I won't even waste too many words on it.

- We had insufficient cash. Checked with counter staff if we could use NETS. Reply was affirmative. But on payment, we were told there was no NETS facility, only credit card. Hey, a card isn't just a card ok!
- We found a table just as some customers were vacating. I had to clear their tray full of trash and chicken bones, because there was no staff in sight. How appetising. Fortunately, I found a trash bin standing in the middle of the aisle next to some tables. Did it just grow feet and walk out from its usual box with the swing lid?
- Had to go look for a staff to tell him that our table needed wiping. Why don't you just put table rags on every corner so we customers can help ourselves?
- I decided to skip chicken and get the fish fillet meal, which looked nice and generous (on the menu board). The fillets (on the menu board) looked breaded (and not battered like the chicken is) and came with a serving of tartar sauce. Instead, I was served some horribly bouncy, jelly-like fish, which looked suspiciously like catfish, and you know how inexpensive catfish fillet is! Each fillet was hardly the size of my palm, and they were battered no less! Also, no tartar sauce whateva. That miserable grub cost $7.20 as a set.
- I asked my hubs if he thought I stood a chance if I requested to change my order to chicken. He said, forgeddit because the staff didn't seem to understand English and punched in customers' orders according to number. Ah, not me, I'm never satisfied until I get a good explanation at the very least. So I walked up to side of the counter (only to be seen but ignored by the counter staff) and hollered "Excuse me!" across the kitchen area. Some guy came and I asked first for tartar sauce. He handed me this lump of white stuff in a disposable plastic cup. As good as crap sauce to me. Then I asked about the fish, and why it looked the way it did, and why the heck it was so small. CLASSICALLY TRAINED RESPONSE: Oh, the fish comes to us like that. (Huh? Fine, nevermind. Why is it not breaded like it is in the menu picture?) Oh, the menu board comes from the US. (Thanks. That says alot.) Only good thing was, he said sorry about that.
- The fish batter was salty and unbearable. I had to top every bite with a heap of coleslaw.
- Hubs' chicken pieces were rather small. Fries were served cold. Mash gravy was hopelessly thin.
- Grossly noisy joint with flies (yes, those big black things with buzzing wings) paying us a visit every 10 seconds.

Alright, guess I didn't cut back on the wordcount. Obviously, I'm still seething. Will NEVER go back!!!

A more high class KFC? haha

A better ambience than KFC definitely. Not crowded and very spacious.

Anyway, a set with 4 chickens, 2 biscuits, 3 sides (mash potato, cajun fries & closlaw) & 2 drinks at $14.90.

Chicken: alright, less oily. I prefer KFC!!! nicer probably due to the oil!
Biscuit: the more i eat the more salty it is. have to eat with the jam provided to neutralise the saltiness
Fries: nothing much special but nice. similar to long john fries.
Coleslaw: I didn't try much! but I guess it is better than KFC.
Mash potato: VERY NICE!! can find small chicken bits in it.

If you jus wanna have a quick bite must try the mash potato!