19 Mar 2015 • 1 review • 0 follower
The 7 of us met up this evening, planning to have dinner at this place, and catch up with our girlie gossips. A friend was early, so she asked for a table for 7.
Time checked: 6:45pm. We were told that the wait will be about 45 mins. Since some of us were running late because of work, the wait seemed bearable. So we said ok.
Time checked: 7: 30pm. We checked, no table. The wait seemed indefinite at this point. So we decided to go for a drink at a nearby bar. Time flew past!
Time checked: 8:45pm. We finished our drinks, and checked back at Potato Head. Still no table even after 2 hours. We were greeted by a young male staff, who seemed nonchalant that we had waited for 2 hours now.
So I asked "You mean after 2 hours, and still no table???"
He said "Yes, no table, because only pairs of people left, so no table for 7"
I asked "You can't combine tables and give us a big table??"
He said "No, can't, we don't do that"
No signs of feeling sorry that the 7 of us had waited for 2 hours, no words of "Sorry" either.
So obviously we were all hungry. We decided to have our dinner, FINALLY, at the famous Tze Char restaurant next to it.
In less than 5 mins after we sat down, the female staff, who first took our table reservation, came to us and said "The last pair of people are paying up now, so the big table for you is finally available. Would you like to return to Potato Head for your meal?" Surprise!! Surprise!!! Suddenly, WE GOT THE AWESOME TABLE!
OF COURSE, WE SAID NO. I also told her to appease frustrated customers next time, please call the customer, and update them on where they are in their wait, and politely ask if they would like to continue to wait, or cancel their reservation. Do so especially for customers who you know have waited for a really really long time. I think we all would have felt much better then.
Definitely won't go back again, very bad impression. And from the reviews so far, it doesn't look like we have missed out on anything.