Brought my friend from Hong Kong to give PTF a try. Everything was a disappointment. It was 11am. For starters, we decided to have tea & coffee, Naughty Fries and Wing-It, thinking we will move on to the burgers after. When the tea arrived, it was wrong on so many levels.
Firstly, we ordered an English Breakfast. It came in a small MUG (not teapot) and it was LIPTON. For $6, we would expect them to maybe serve it with a little more water, in a teapot. We asked for another mug of hot water before the tea gets too thick, however the hot water came 10mins later and the tea was already cold.
Anyway, who serves hot tea in a glass mug? It was too hot to hold the mug.
The naughty fries that came was cold. The toppings were dry and did not stick to the fries.
Now for Wing-It. You would expect some wings and drumlets. No.... They should call it Drum-It instead as there were only drumlets! Looking past that, we decided to sink our teeth into the drums and all we had were fried flour. The crust on the wings was thick enough to be a cookie. on top of that, my friend had a drum that was not thoroughly cooked.
We never got to the burgers, we left the place, unsatisfied and hungry, with left over Fries and "Drum-It". And vow never to return.
We continued our catch-up in a cafe further down the road. Terrific Service. Terrific Tea. Gryphon tea, in a teapot. At $4. And yummy food.
My verdict: Potato Head Folk is a place to be hip, or pretend you are.
We did not try the burgers so maybe they are worth the horrid service and pretentious crowd.
Service was atrocious. We were seated on the low seats (sofa, stools - so not great for having a full meal) Promised us a long table for a group of 8 of us, over the course of the hour we were there, assured us (twice) we would get the table once it cleared. However, later then gave it up to another group of people who came later. Even upon raising this issue, the head manager (I assume) felt no need to keep up to the promise or make it up in some form or manner. As a disclaimer to this post - It was mainly the head/manager who refused to let us get the table that was promised. We did not have any issues with the other staff serving us.
Food - Tasted better burgers. Meat in burger was not as succulent as other burger joints. Too much mayo and gravy which took away from the taste of the meat. For the price per burger, it did not even come with any fries or salad.
I have never in my life experienced such horrid customer service to actually feel compelled to walk out of the restaurant despite the food already being served. Such a shame that a place under the renowned PPT family can bring about such a terrible experience, especially having to deal with the Director of Operations who was extremely rude, condescending and had such a bad attitude.
We were a group of 8, and had waited for an hour to be seated at the only long table in the restaurant. In the meantime, we were told to wait at the couch area (with short tables which was inconvenient to have a meal), but we didn't mind as we were promised at least TWICE that we could get the long table once the initial group leaves. When the long table became available, the staff confirmed AGAIN that we could move once they wiped down the table. Then the Director of Operations shows up, and insists that we have to remain at the couch area since the table has apparently been organized for another group that arrived ONE HOUR after us. After clearly specifying that the restaurant has a no-reservations rule, we asked how it made sense for a group that arrived way after we did and without any reservations, were allowed to get the long table despite us waiting for an hour, and being promised that table MULTIPLE TIMES. He could not even provide a proper explanation, and basically told us to suck it up, sit down and "enjoy our meal". Though he had verbally said sorry, it was clear from his attitude and actions that he was NOT apologetic at all.
It's extremely unfortunate as we were really excited to celebrate a friend's birthday here. This experience had left such a vile taste in our mouths and even the most composed person in our group was literally shaking in anger. We will NOT recommend this place to anyone looking to have a pleasant meal. There are much better options, with better food and service just down the street.
I came here with a friend. We spent SGD 64 for 2 burgers and 2 (pseudo) cokes. The burgers were nice but did not come with a side order (no fries...no nothing). I still think the prices do not pay respect to the time and effort I take to earn my money. I think the service is below average and doesn't justify the hefty prices either. The restaurant was beautifully restored. I won't return. Coming here is just one way to contribute to inflation in Singapore.
Potato Head Folk opened with three weeks ago with a bang. In tow, it's brought six hefty burgers ($20-$29) and a whole lotta character. The four-level corner shophouse holds forty persons each, from level two onwards. The rooftop is set to open this weekend, but the rest are in full swing already. We sunk our teeth into the Four Levels burger ($28), a dripping mass of double prime patties (100g each), double cheese, triple onions, lettuce, pickles, and in-house made sauces (all are, here) - tomato (T.O.M) and miso mayonnaise. The burger patty and bread recipes are from chef Adam Penney (formerly at @pattyandbun), but due to tight kitchen space, they've been given to suppliers to put together. The menu at @ptheadsg is the same as that of @ptthead in Jakarta (which Adam also started) but the Singapore space, is much quirkier. The cocktails are weak. Check out HungryGoWhere's Facebook for a video.