24 Feb 2015 • 1 review • 0 follower
Service was horrible & discrimination was clear.
I arrived with a client at 7pm, received our food around 715pm beside a table of 2 Caucasian ladies occupying 4 seats who were there way earlier than us as they had long finised their food.
Both of us were dining & waiting for another client to come.
Eric, the service crew, came by twice & asked what time our third guest is coming before taking a chair away as we were taking two tables with 4 seats-fine by me as we are not using that seat at all.
Meanwhile he was all smiles to the table beside us. (The 2 caucasian ladies occupying 2 tables.)
I had to call my third guest/client to ask for location as Eric asked if our third guest is turning up twice- (pretty rude). Eric even enquired for the duration of wait.
Our third guest came by at 8pm as he was delayed from a previous meeting & we went to order a quick dessert before deciding on ordering other items.
Prior to serving us, Eric was chatting very warmly with another Caucasian customer before our turn.
While taking my order- Eric immediately asked if it is my first time here & said that this is a crowded time so he hinted for us to leave (as we had 3 people occupying 2 tables).
I mentioned that the table beside us were seated longer than us & he said: "You know - that is because they ordered wine & pizza." (referring to the 2 caucasian ladies occupying 2 tables.)
I guess we don't deserve the two tables even though we had 3 people occupying them as we only had salad, fries, coffee & dessert.
I asked him if this is customer service, he replied me insolently:" Don't talk to me about customer service."
Eric made all these derogatory remarks to me at the counter while I had my client beside me watching which adds on to the repulsive experience.
I understand if this is a peak timeslot & customers are waiting for seats however to say that a customer is entitled to dine for a longer duration based on the food ordered & amount spent is ridiculous and offensive. We left the restaurant at shortly after & drove off to another bar instead.
Needless to say, the tables beside us are still occupied by the same Two caucasian ladies because clearly in Eric's words: they had wine & pizza. (thus have the right to occupy the tables for a longer duration)
I wrote in to their management & Simon replied with all the fancy words defending their staff & even manipulating his words, not a slight bit apologetic to the service we have experienced.
Extremely rude & insulting service experience here.