I am writing to provide feedback on the service at PS Cafe Harding Road. I went to the cafe on 18 Oct afternoon and asked for a table. A gentleman attended to me and when he led me to the table he said "I need this table back by 6 pm"
I was appalled and found this comment incredibly rude. I had initially decided to stay for dinner after 6pm after my afternoon tea; but after hearing this comment I gladly left before 6pm to give my business to another restaurant nearby. This is my first visit to a PS Cafe and this experience will probably make me think twice on coming back again. I truly believe that the PS Cafe is a posh and aspiring upscale restaurant but this comment really backtracks you on the service scale by decades. It reminds me of certain teashops in another Asian country selling dim sum and the staff will set time limits on the customers. Sweatshop-style, time limits and off you are gone.
There are tons of aspiring upmarket or hipster cafes in Singapore that strives to provide a first class atmosphere to their customers; your competitive advantage rests on how you well you treat your customers. A suggestion will probably be not to express this statement outright to a customer; or put the message across in a more pleasant way after the customer is done with her food.
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