anton anton •
18 Dec 2014 • 1 review • 0 follower
My friend and I went to Quayside Fish Bar & Bistro for lunch on a weekday earlier this week - and we would not come back: briefly, the food was tasteless and overpriced with poor service.
To start with, the location and ambience of this place are excellent. Nestled in the beautiful yacht berth with a noteworthy view of the sea, this place definately offers you the out-of-Singapore feeling whilst dining there. And unfortunately that is the only good thing we can say about this place.
Let's begin with the food. The beer battered fish with shoestring "truffle" friest was simply a glorified food court-standard fish and chips. The batter of the fish was tasteless, and the fries was soggy - put simply, you'll be better off with mcdonald fries. Is this a few bad apple? No. The snapper pie was equally tasteless. It arrived cold. Yes, it was hot on the outside, but the soup inside was cold. Maybe the microwave was having a bad day, but at least we now know they served microwaved food. Upon our feedback, the food was remicrowaved - well done, they know now how long does it take to thaw the frozen food.
The service does not lose out with the quality of the food too. In fact, maybe the service was worse. We could even hear one of the waiter (or manager, but well it does not matter) uttering vulgarity a few times to each other. Well, perhaps they were trying to show off their vocabulary and diction to the small kids there.
And for the tasteless food-court quality food and some vulgarities, you will be charged 35++ per person (food only, without beverage).
The management of Quayside Fish Bar & Bistro responded to this review:
30 Dec 2014
Dear Anton Anton,
Thanks for the detailed feedback. We are glad you enjoy the ambiance of our outlet and surroundings, and read with concern your comments- we have gone through each point during our internal meeting.
On behalf of my staff, I would like to apologise if your experience was not up to expectations. Guests are allowed to return dishes not to their satisfaction, for a new item. At no time does QSFB microwave any items. The fish in our popular fish & chips is airflown halibut, served fresh such that the texture is firm and fluffy. Service standards are important at QSFB, and it is one reason that many regulars return time and time again. Vulgarities are not tolerated at any time; should we hear of this, the staff in question will be warned and/or dismissed.
Again, we thank you for your feedback, and hope that we will be given a chance to change your impression. Kindly look for our outlet manager Manoj, who will be sure to look after your table well.
Ash, General Manager