HungryGoWhere Singapore Food Guide, Restaurants, Eating Guide and Reviews - HGW
Search the site
42%100%24 votes

Red House Seafood Restaurant (Robertson Quay)

AsianChineseSeafood

A seafood restaurant with a branches all over Singapore, this restaurant also offers dim sum, incorporating their speciality of fresh seafood. Try their chili crab pau among their other dishes like siew mai and flaky char siew pastry.

Mon - Fri: 11:00 - 23:30

+65 67357666
$60 based on 24 submissions
Dinner (10 votes), Large Groups/Gathering (8 votes), Children/Family (7 votes)
deztan

Good food and great service

Chilli Crab: ive not eaten such a meaty crab! the crab tasted fresh and i enjoyed it thoroughly. the sauce goes well with the fried mantous too! yumm yum.

Braised Spinach Tofu: this tasted fine, except that the taste of the spinach isnt strong enough for me

Sauteed Dou Miao: great! this is a light accompaniment to the chilli crab

Wok Fried Creamy Custard Prawns: this is one of their specialties, and it tasted fine though it appeared quite oily. we were afraid it would taste too creamy at first, but it didnt turn out so overpowering afterall. i just find it pretty wasteful to cook live prawns this way, because the freshness of the prawns was masked by the strong flavours.

Drunken Prawns with Hua Diao Wine & Herbs: fantastic! i think live prawns should be cooked this way. the sauce is actually more like a soup base, and it really carried out the freshness of the prawns. you can drink the sauce as if you ordered herbal soup.

Service: this is a review from my two visits to red house, although i bought takeaway at the first time. the service is attentive and prompt. plates were changed frequently and my teacup was topped up quite often. the waiter who overheard our discussion on the prawns earlier, checked with us if they were indeed too creamy for our liking. when we were done with our first two dishes, i heard the waiter instructing the kitchen through his headset, to hurry and serve up our chilli crab. after we were done eating, they cleared the messy plates, cleaned the table, provided more fresh wet tissues without our asking, and topped up our teas.

Overall: this is a place you'd want to visit for a crab feast at a casual and comfortable place - we sat at one of the tables outside, and enjoyed a slight breeze. the commendable service and good food make me want to return for more. i will definitely be back.

The HGW community like this place for...

Community submitted Favourites:
Overall
Based on 24 votes
Food/Drink
Value
Ambience
Service
03 Dec 2013 • 5 reviews • 0 follower

Awful Service, Awful Food, Awful Price

We had some out-of-town guests for a few days and were walking along Robertson Quay to select a restaurant.

The foreign guests like seafood and chose this restaurant.  What a mistake !

Service

The waiter was extremely rude.  At first he did not want to let us sit at an outside table as it was too large for our party of 4 (plus a baby).  There wasn't anything else available so he eventually relented.  But a few moments later when a more suitable smaller table opened up, he did not want to let us change as he claimed that he had already input the other table number for us.  How ridiculous.  Throughout the dinner his demeanour was brusque, uncaring, and unhelpful.

Food

We ordered several starters and main courses, all hot dishes.  They delivered everything at once.  How ridiculous, as it all got cold before we could consume everything.

The mixed platter of 3 types of squid was disgusting  --  mushy calamari that was not worth $5 let alone the $30 they charged.

The crayfish looked promising in the menu but came out very different  --  coated so thick in bread crumbs to hide the tiny amount to eat.  Moreover, the waiter insisted that we had to order at least 3 whole crayfish (cut into halves) and he refused to quote the actual price per piece.

The whole garoupa fish I thought should be good, but when I asked about size the waiter insisted that there is only one size and the price is fixed at $80 per fish.  We expected he would at least bring the live fish for us to select (as in many Chinese seafood restaurants around the world), but it just came out already cooked.  Not very large nothing special in taste, but not as bad as the previous dishes mentioned.

Total price was $300 for 4 adults, including two small beers, a juice, and a fresh coconut.  Aside from the generally poor quality, a more appropriate price should have been only half of that amount. 

Summary

We would have left right at the beginning or when we heard the scam pricing if it was just the two of us, but as we had the foreign guests and did not want to look furthe for seafood it would have been too troublesome to leave, so we just accepted and paid. 

Overall the worst dining experience we have had in Singapore.  Definitely avoid.
02 Sep 2013 • 47 reviews • 1 follower

overpriced tourist restaurant

tourist seem to love this place. i hardly see any asians here. why? coz they are all at jumbo where you get better food at cheaper prices. its quite funny to see them mark up their prices above jumbo like they are better then them. better at attracting tourists probably.

more red house reviews by us http://www.thesmartlocal.com/sg/high-endrestaurants/4676-red-house-seafood-restaurant
19 Nov 2011 • 2 reviews • 0 follower

Serious chair malfunction!

I can forgive mediocre food, but I can't forgive poor service. I was eating at this outlet a few Saturdays ago with my extended family. Midway through the dinner, the chair which my 63-year-old uncle was sitting on suddenly gave way without any warning. He crashed to the ground! After we had helped him out and ensured he was okay, we inspected the chair (not sure what material it is made of, but it's something like a wicker chair) - one of the front legs was BENT outward at a 90 degree angle! This incident was witnessed by the 8 other family members at my table and patrons in the next table - because my uncle fell right in front of one of them. Needless to say we were all shocked. Mind you, my uncle is a skinny man and he had not been doing any vigorous movements, like bouncing up and down on the chair!

To the staff's credit, they promptly replaced the chair with a new one and made a show of checking the replacement to ensure it was sturdy. The waitress attending to our table was very apologetic too. However I was disappointed that they made absolutely no attempt to compensate for the faulty furniture which could have resulted in a serious injury - my uncle is in frail health, and he fell back first to the ground nearly hitting his head. I'm not expecting the restaurant to give us a free meal or 50% off but *at the very least* most restaurants I know would throw in a complimentary dessert or even offer a small appetizer/side dish to "pacify" the customer. It's really the gesture that counts. However, there was absolutely nothing offered or said - when we voiced our displeasure and said such an accident was unacceptable, the waitress actually claimed it was "not the restaurant's fault" that this incident happened. She also said that her supervisor/ manager was not around, so there was no way she could make it up to us. What an unsatisfying response.

What's more galling is the fact that the dishes we ordered that night were expensive yet overall, mediocre. I quite liked the cold appetiser (the Seafood combination platter) and the braised spinach tofu - the only dishes worth mentioning that evening. The roast chicken was recommended but turned out to be flavourless. The black pepper crab was okay - I think Long Beach's pepper crab is much more fragrant and delicious. We had a double-boiled soup that only came in individual portions costing around $14/16 each! Bland and not particularly tasty. We pay so much for "okay only" food, and on top of that, my uncle nearly gets a concussion in the process - yet there's nothing you can offer to entice us back again? Red House has lost a customer here. PS: Check your chairs next time.

16 Apr 2011 • 9 reviews • 0 follower

Good food and great service

Chilli Crab: ive not eaten such a meaty crab! the crab tasted fresh and i enjoyed it thoroughly. the sauce goes well with the fried mantous too! yumm yum.

Braised Spinach Tofu: this tasted fine, except that the taste of the spinach isnt strong enough for me

Sauteed Dou Miao: great! this is a light accompaniment to the chilli crab

Wok Fried Creamy Custard Prawns: this is one of their specialties, and it tasted fine though it appeared quite oily. we were afraid it would taste too creamy at first, but it didnt turn out so overpowering afterall. i just find it pretty wasteful to cook live prawns this way, because the freshness of the prawns was masked by the strong flavours.

Drunken Prawns with Hua Diao Wine & Herbs: fantastic! i think live prawns should be cooked this way. the sauce is actually more like a soup base, and it really carried out the freshness of the prawns. you can drink the sauce as if you ordered herbal soup.

Service: this is a review from my two visits to red house, although i bought takeaway at the first time. the service is attentive and prompt. plates were changed frequently and my teacup was topped up quite often. the waiter who overheard our discussion on the prawns earlier, checked with us if they were indeed too creamy for our liking. when we were done with our first two dishes, i heard the waiter instructing the kitchen through his headset, to hurry and serve up our chilli crab. after we were done eating, they cleared the messy plates, cleaned the table, provided more fresh wet tissues without our asking, and topped up our teas.

Overall: this is a place you'd want to visit for a crab feast at a casual and comfortable place - we sat at one of the tables outside, and enjoyed a slight breeze. the commendable service and good food make me want to return for more. i will definitely be back.

15 Mar 2011 • 5 reviews • 0 follower

Good chili crab

Good food, service could be better but in line with most restaurant on Robertson Quay (somewhat clueless waiters as usual..).

Definitely worth a visit for the chili crab.