Lee Ling •
09 Oct 2014 • 1 review • 0 follower
My friends and I (7 of us) went for the 1-1 lunch special. We ordered 6 items. 2 items were $18 each, 2 items were $24 each and 2 items $22.50 and $21. To our dismay, we were charged 3 of the more expensive items (i.e. $22.50+$24+$24) excluding GST and service charge. When I called up the restaurant to verify, they confirmed that it was their error and that they have over-charged us. They told us to make a trip back down to process the refund. However, when we went down, we were told that there was no mistake. The manager was also not polite when dealing with the situation. He kept on insisting that we do not understand Ricottis’ lunch special terms and conditions. Furthermore, they reserve the rights to amend the conditions any time. I didn’t think it was fair to us as customers to be cheated in this sense. And worst of all, they admitted it was their mistake in the first place and when we went down, they told us they were unable to do the refund as there was NO mistake, causing us to make a wasted trip.
The most ridiculous thing was the manager “advising” me to split tables with my friends in the future if I want to enjoy the cheapest deal. Hence, I strongly advise AGAINST visiting this restaurant, which reserve the rights to amend the conditions any time to suit to their favour.
So go, if you want to sit separately from your friends. I will NEVER go back again.