31 May 2015 • 3 reviews • 0 follower
I had such an awful experience dining at Rochor Thai I had to write this review straight after dining at this establishment.
I've passed by Rochor Thai before on several occasions while walking along joo Chiat and when I saw a groupon decided to give it a shot after seeing decent reviews of the restaurant on hungrygowhere.
After we sat down, we found out from the waiter that they had run out of ingredients and a number of dishes were no longer available. They had no papaya salad, no prawns, no pork collar, no mango sticky, no fish cakes, no pandan chicken and several other dishes which I can't recall. Several of these items were their signature dishes. Practically a third of their menu was unavailable on a Sunday afternoon. That immediately put me in a bad mood.
Upon adjusting our order, the manager of the restaurant told us the way groupon worked in this restaurant. The voucher covers all food and drink but not service charge. Er.. Ok. Fine. I thought. Even though its not stated in the fine print of the voucher, ten percent wasn't a big deal. But it added to the list of things that annoyed me thoroughly.
After ordering, the waiter shouted into the kitchen that our table wAs using a Groupon. It made me do a doubLe take. Why did they have to inform the chef that a groupon was being used? Is it cause the food is prepared differently for groupon customers? I asked the manager over and enquired about it. And He told me that no, its for the chef to take note of how many groupons were used so far. Hmm ok. Fair enough I thought. And I gave him the benefit of the doubt.
As the food came Out of the kitchen, the waiter plonked dishes down on the table and had a look on his face that said he hated his job. I worked as a part time waiter while schooling before and I understand how sian being a waiter can be handling difficult customers and taking orders from the chef, manager, supervisors, full time waiters and customers. But if u really hate ur job and can't deliver good service, go find something else you can do. It's bad for you, bad for the restaurant and certainly bad for the customer.
Moving on to the food, The mango salad was plain and very ordinary. A tad too spicy but that's a matter of preference. The taste was just alright. The pad Thai portion was fine. I half expected it to be tiny because of my suspicions that they discriminate against groupon customers but the portion was decent. Two prawns two pieces of squid and a typical single portion of noodles u get anywhere else. However the taste was so so once again. U don't get the explosion of tastes you usually get from eating a good balanced pad Thai. The noodles were undercooked. And I don't think pad Thai is done al dente right? Maybe some ppl like it that way. But nah.. The green curry chicken was alright as well and portion was enough for 2. But the chicken was tough and reminded me of frozen chicken.
The floor manager was professional though. But I won't recommend this place.
The management of Rochor Thai responded to this review:
09 Jun 2015
Dear jaxchan, we ran out of many items because it was out last day of operations. Of the items you mentioned, the pork collar and prawns were available in the evening. As mentioned, it was our last day of operations, and the crowd turnout on a Saturday was way beyond what we expected. We ran out of items then.
For the waiter in mention, it was his last few days at work, and he had no interest. I sincerely apologise for his actions. It is the last day of work for him, and he was being unprofessional.
Pad Thai, authentically, is slightly al dente and chewy. Most places, including street food stalls in Thailand do them overly done because of pre-cooking, or over soaking of the noodles. I pride my food on the authenticity.
Drop me a text directly at 98208739. I will invite you personally when we re-launch with a tasting menu just for you. You will not be disappointed again.