03 Sep 2014 • 6 reviews • 0 follower
After reading many positive reviews about Roosevelt's Diner & Bar, it was with great anticipation and excitement that my friend and I made our way to the place on 29 August. Prior to last Friday, we had made reservations in advance via Chope. I received an email notifying me that my reservation wa
The management of Roosevelt's Diner & Bar responded to this review:
05 Sep 2014
We would like to sincerely apologize for the experience you had at Roosevelt's. We have looked into the matter and found that one of our staff has made a genuine error; we have since counselled the staff responsible to prevent such incidents from happening again.
Similarly for the cold fries and burger that was served to you, we are very sorry for that. We are currently in the midst of improving our kitchen and service efficiency to ensure that such incidents do not happen again when we are operating at full capacity.
Thank you for your honest feedback and we want to assure you that what you have experienced is not our standard practice, and is totally unacceptable. Please drop us an e-mail at firstname.lastname@example.org should you wish to visit our diner again, and our Manager will personally handle your reservation.
Hope to see you back at Roosevelt's some time soon!
Management Team of Roosevelt's Diner & Bar