24 Feb 2011 • 21 reviews • 1 follower
My visit there in early January, my first visit in about a year of patronising Sakae's buffet.
Service was appalling! The male philipino restaurant supervisor took us to our seats and left us there by ourselves. The restaurant was only filled with 3 tables, including mine at that point of time. After waiting for approximately 7 minutes, I could not take it anymore and gestured for his attention. Amazingly, I had to raise my hand up for more than 30 seconds before he came by. As I was having the buffet, I placed my orders via the PC and only asked of 2 glasses of ice water from him.
After 10 minutes or so, he served my orders from the PC and left. I waited for another 5 minutes and still no water.....The rest of the service staff looked like they were paid $1/hr to work there, having no reason to smile or speak graciously. Orders although via PC, as usual, came with some missing orders. This has been an issue with most Sakae outlets but bearable.
Food wise, gyoza, one of the better food choices in the buffet menu, has been left OUT of the buffet and is now only available ala carte. Potato Croquette has improved, with much more stuffings this time round but not as crispy as it used to be. Sushi wise, rice was dry and clustered. Seaweed was dry as well so much so that while eating a nigiri, the rice came out in a lump, separated from the seaweed.
The only thing I enjoyed was the table. With a Japanese styled short table, you can either sit cross-legged or extend your legs out to the space below the table. Probably the only tough time you will ever experience will be getting up from an over exerted stomach.