4Elaine Ee •
21 Nov 2014
Mishaps can show you how good service is at a restaurant. And at Salta, they did. A wait staff spilled a glass of cava all over me at the start of our meal, which left me cold and wet. We were promptly moved to a new table, I was given numerous napkins to wipe myself down with, and complimentary glasses of cava served to me and my husband as well. Then the meal got better. Our starters of foie gras and house special garlic bread were delicious. But then the restaurant stumbled a second time. My rib eye steak was dry and most of our roast potatoes and sweet potato fries hard or undercooked. We mentioned this to the manager, and he immediately offered to replace the unacceptable food with whatever we wanted. We declined as we were filing up, but felt good that he offered. The other steaks at the table--another rib eye and a tenderloin--were very good though. And desserts--a cheesecake with vanilla ice cream and fruit 'soup'--were fine. When the bill came we saw that the manager had taken some money off and appreciated the compensation. It may not have been my night at Salta but I would still come back and give this restaurant another go, as they did some quite a few things right and really did try very hard to fix the rest.