Stephen Hee •
21 Dec 2014 • 1 review • 0 follower
Food is really nice but Staff really dishonest and Manger very unprofessional.
This even happened today at 4pm, Holland Village (HV) Branch.
Had one of the best Ranmen and Butariki Don last night (19th Dec) with my friends at HV Branch. During payment, I had handled over a $50 bill to the casher before I decided to change my mode of payment to Visa.
I was given a Cash Receipt # 33154 dated 19th Dec, 2021hrs and my Visa Receipt. When I was home, I discovered that I had a missing $50 bill, which I may not have collected from the cashier.
When back to the restaurant to verify if they had returned me the cash, and this is what happened!
Manager brought a staff who claimed to have served me, and had returned me the cash. The staff also tried to convince me that she was the one who had served me by stating that I came with a group of friends when I told both the Manager and the Staff that she was not the one who had served me.
Moments later, the actual staff who had served me saw me and acknowledge that she was the one who had served me. I confronted the staff who had lied and she apologies.
I asked if the Manger can verity the accounts but she insisted that the cash float was tallied and did not provide any objective evidence but asked me to trust her.
At the back of my mind, if the cash order was not void and my cash not returned, the cash float should also be tallied with the sales.
Understanding the situation that the Staff was dishonest and the Manger not being very helpful, I decided to leave the restaurant and to pen this event in this forum.