04 Sep 2012 • 1 review • 0 follower
I went to Santoro for a weekday lunch. It did not have very many customers, only about 2 other tables were occupied. As mentioned in previous reviews, the decor and ambience is nothing to shout about, but we didn't mind - as long as the food and service would prove good.
We ordered from the lunch bento sets, which are not cheap by the way - at about $45 each. The first sign of dodgy service was when we were ordering. The waitress grabbed the menus out of our hands even before we had a chance to order, and was very brusque in answering simple questions like : "Is this fried tempura vegetables?" The really awful trend in service was continued by another waitress who tried to whip away a bento box when we were nearing the end of the meal without checking if we were done, and then proceeded to try and grab the miso soup bowl out of my friend's hand! She had to actually pull the bowl away and say :" Excuse me, I'm not finished with this yet." The last straw was when we asked for the bill - instead of bringing the bill, the waitress came to the table and very brusquely said :"CREDIT CARD??" while gesticulating for us to hand it over. We asked to check the bill first and she looked annoyed.
I'm really not sure what was going on that day, maybe they had just been given a pay cut or a bad scolding? But in any event, given the so-so food, decot and this type of service, I'm never going back there again!