09 Oct 2014 • 1 review • 0 follower
My friend and I were there for lunch today (9 Oct) at about 2 pm. The place was not crowded, less than 1/3 of the tables were occupied. Service was slow and sluggish, and staff were not rude but not trained well (slamming glass of water on table etc). We had a foie gras starter, and two mains -- seabass and beef. The foie gras was quite good, but the mains were disappointing. While I do think the chef has very good technique, the ingredients were not fresh. The fish and beef were both tender, but there was that distinct "stale refrigerator smell". My favourite was the potato gratin that accompanied the beef.
A lady having lunch on her own at the table beside ours ordered a starter soup, starter foie gras and starter pasta. She was served the pasta first. When she asked about the soup, she was told "Oh the soup is on the way". Halfway through her pasta, the soup came. She was served pasta, soup and foie gras, in that order.
Overheard at another table of two young ladies who just finished their lunch, "The standard here has dropped".
When we were paying the bill, it was a lady in short hair who came to our table to handle it. She looked like a supervisor or manager of some sort. Her manner was brusque, which I have no problem with, BUT she knocked my friend's Gucci sunglasses from the table to the floor, and the lens popped out from the frame upon impact. She nonchalantly picked the pieces up from the floor and put it on the table. NOT A SINGLE WORD OF APOLOGY.
Regardless of the fact that it was an expensive item, no matter what you cause to drop and break from the table that belongs to someone else, even a simple "sorry" would be basic courtesy.
Also note that this place charges customers for plain water. When we pointed out that we were not told beforehand, she simply said "it is written in the front of the menu".
Very, very unimpressed. Never going back again.