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Secret Recipe (IMM)

DessertsHalalInternationalWestern
This popular restaurant chain from Malaysia specialises in a dazzling choice of cakes and desserts. The dine-in menu has a bit of everything Asian: Vietnamese, Thai, Japanese as well as Western fare such as pasta and stew.

Sun - Thu: 11:00 - 22:00

Fri - Sat: 11:00 - 23:00

+65 65621811
$22 based on 9 submissions
Tiong Bahru Gal

Actually not all that great

We went to Secret Recipe by elimination cos everywhere else was crowded. We went in at 1245 and by the time we left at 145 it was almost full house.

I had the Caribbean grilled fish with cream sauce. My husband had the vegetarian spaghetti. I didn't see what the description of the spaghetti was in the menu but I thought $9.90 for spaghetti with cabbage, celery and carrots was quite a rip off. It was a bit too dry for my liking

As for my fish, it was a really big piece, but somehow I did not imagine Caribbean style to be with that much oil (there was a layer of yellow when I was done with the fish) and with so much pesto (I like pesto so I'm not complaining, I just didn't think that was Caribbean). And I so did not think it would come with a lump of cold cream. I really thought I was going to have 'cream sauce'. It was nice yes. Just not what I expected.

Citibank cardholders get a brownie free. It was more like a chocolate cake though. But nice. And ooooooh, the dripping chocolate sauce. Yum.

Would probably order the safe mushroom chicken rice or cordon bleu for future trips.

Service was OK. The waitress who seated us was a bit strange. My husband asked 'do you have fish?' and she said 'table for two?'. He said 'no, fish. Do you have it?'. She: 'where do you want to sit?'.

I just stood back and watched the show. It was quite funny.

The HGW community like this place for...

Community submitted Favourites:
Overall
Based on 9 votes
Food/Drink
Value
Ambience
Service
09 Apr 2009 • 20 reviews • 0 follower

Cheesecake Mania

Secret receipe serves on of the best cheese cakes around. They have the award winning cheese cakes tat comes with the granola base but my all time fav is the lemon cheese cake that comes with a superb topping of freshly grated lemon zest. Just one mouth of the lemon cheese cake sends me tongue and taste-buds into a frenzy. Absolutely divine!! I very much enjoy their weekday afternoon promotion which includes a piece of cheesecake and a cup of coffee/tea/drink which cost only $5.90++. Oh, don't forget to taste their award winning lamb shank while you are there. Soft, moist and no weird lamb-smell at all.. I think it's better to let your own taste-buds do the talking!
26 Nov 2008 • 1 review • 0 follower

Worst Dining experience at a restaurant in Singapore

I would like to share with you one of my worst restaurant experience in Singapore. It has to be Secret Recipe at Vivocity.

We were first time customers and after an early dinner and feeling a bit thirsty, decided to look for a place to have some desserts and drinks. We came upon Secret Recipe and decided to give it a try because it was not crowded compared with some nearby restaurants (we need not queue) and there were still some empty tables and the cakes looked good.

We ordered 2 drinks and cakes. The cakes and one of the drinks came after about more than 15 minutes and 1-2 reminders to the staff. Then we reminded them that we are still short of a coke. I went out to check on my maid and children who were playing outside (took about 5 minutes?). When I came back, my friend told me they just informed that the coke ran out. Firstly, I was amazed that they took about 20 minutes to inform us that the coke ran out (they didn't mention it when the other orders came and we asked about it). I then asked the waitress why did they take so long to inform customer that they ran out of coke? She looked 'blur' at first then said 'I told your friend wat.'" I said, " Yes, you did, but after 20 minutes? OK never mind, can I order another drink instead? What do you have? Can I have the menu?" She said OK, then came back with the bill...I have to tell her again I want to order and ordered an Iced Lemon Tea.

Then the customers at the next table left and thinking of giving the children an ice cream treat, asked them to arrange the adjoining table for us for another 4 persons. Then I brought my maid and 3 children in. I asked for the menu. The waitress passed me the bill again! Even if she had heard me wrongly, shouldn't it just takes common sense to know that I didn't ask for the bill because I have just asked them to arrange the table and we were discussing what to eat, etc, definitely didn't look like we were leaving.

We ordered some more drinks and ice cream for the kids. I also reminded them that I have ordered an Iced Lemon Tea which had not come yet. We waited a for maybe 20 minutes and in between checked twice to remind them and ask if they are on the way. Finally the ice cream and drinks came but short of one iced lemon tea and they mixed up the ice cream order - we ordered 3 single scope ice cream for the 3 kids - 2 strawberry and 1 chocolate. They presented with one strawberry in a glass cup and the 2 scopes of chocolate ice cream in a boat shaped container (2 in 1 - together). Then I had to tell them they made a mistake because we ordered 3 single scopes and it was not 2 chocolate 1 strawberry but 2 strawberry n 1 chocolate. Then they told me the restaurant did not have enough cups for the single scope so asked the children to share. I was a bit surprised as I looked around there were nobody ordering the single scope ice cream (SO I SUPPOSE THE RESTAURANT ONLY KEEPS ABOUT 5 OR LESS OF SUCH SINGLE SCOPE ICE CREAM CUPS??) Quite amazing... But never mind, I thought. They asked if we can just accept it because they really don't have any more cups. Then I told them they can share but two of the children don't take chocolate. They obliged and took back the 2 chocolate in a boat shaped plate and changed to 1 strawberry and 1 chocolate - I don't know how they could finally find another cup but thanked them for the change. Anyway, the strawberry ice cream also have chocolate stains so I supposed they just scope out the previous chocolate ice cream and put in the strawberry?

Then the ice lemon tea was still not there even after everyone had almost finished and after I have reminded the staff (including one of them that looks that the manager) about 3-4 times. The best thing is so many of the staff were not busy at all. They were just standing around idly, chatting among themselves, some walking around without purpose (you can tell because they can't see customers even if they wave at them). I was so 'pissed' with them that I sarcastically asked the manager that if the tea is still coming and if it's not, just forget about it ( I sounded 'pissed', by the way). In a normal circumstance in a restaurant, the waiter would have apologised profusely and quickly make sure that the tea is served without delay. I still wanted to give them a chance so I waited. But after a quite a wait that felt like about 10 minutes, I decided that perhaps they have literally taken my words for it and cancelled the order. So as I was already very thirsty and unhappy, I decided to leave and asked for the bill and reminded them that the iced lemon tea didn't come so please remember to leave it out of the bill. The waitress got the cheek to ask 'So you still want the iced lemon tea?' - without any apologies, by the way, and by the way I was already standing up and ready to go...

I went to the counter to settle the bill and was surprised to find that I was still charged for the iced lemon tea that never came despite many reminders. I had to patiently explain all over to the waitress again. And guess what? The waitress asked me 'So, do you still want the iced lemon tea?" I almost fainted on the spot. Hello?? I was standing at the cash counter waiting to settle the bill after this unhappy tea break and does the waitress has any common sense? The least they can do is to apologise --which NONE of the staff did, including the manager. She then asked me to wait while she check if she can take out the item from the bill...

During this waiting time, I was complaining to my friend about the staff's poor service, attitude and sheer stupidty. One waitress who was standing besides me asked me what happened. I told her 'Nothing, I was just complaining about the poor service here, that your staff here just know how to stand around. I have reminded them 3-4 times about my iced lemon tea and it never came, but they remember to charge me. Very amazing service here !" She just kept quiet and quickly turned away to continue standing there and staring back to space, and pretended nothing happened.

From beginning to end, there was not a word of apology or even just a simple "Sorry" coming from any of the staff. I amost swear on the spot I will never step into another "Secret Recipe" again, however good the food may be. THE SERVICE JUST SUCKS.

All of them are just so blur, including the manager! Even though they may not be upright rude, they should at least know some basic and important points about decent and prompt service and learn to say the word 'Sorry'. Basic service manners should be there, especially you are charging a service charge for it! If I can see that you are really short of staff in a crowded restaurant and the staff have real difficulty to cope and they apologise about it, I really could have just understand and accepted it. But when you see so many of them just standing around doing nothing and not bothered by your persitent reminders of orders, etc, it's really quite challenging not to feel fed-up with them. I am wondering if we are not valued as customers because we were not ordering dinner but just cakes and drinks? If so, they could have just told us and we could have jolly well seek another better place.

By the way, because it's dinner time, i actually felt bad to just order drinks and cakes, so I tried to make up by ordering drinks and desserts for everyone, including my maid. A cup of tea cost $3.50-4, cakes more than $5 per pc. Ice cream is $2.50 per scope. By the way, they also charge for warm water ($0.50) and any water that you ask for, no free water here. They compensate for the warm water charge by giving you a very small bottle of distilled water and a half a cup of hot water. So per person came out close to ordering a dinner meal. (Really regret for being so considerate. cos, firstly it was not so crowded compared with other restaurants in the same place, not without a reason).

I actually wrote a feedback to them though I don't know if they bother about it or not, judging by the complaints in this forum.

I told them if they do not have the food or drinks, please let the customer know ASAP (not after 20 minutes). A decent wait for a simple drink should be limited to 10 minutes at most, even though most restaurants serve within less than 5 minutes. I noticed that they have a drink machine, so you just need to press and drinks will come out, right? So I wonder if it could be because it was due to some constraint on the glasses or cups ? Maybe they need to wait for other customers to finish their drinks so you can get the glasses ? If so, they should stock up more cups, glasses, plates,etc... If not, they should explain nicely to the customers and prepare them for a long wait or tell them they will try, ASAP when the utensils are available.. Keeping customers waiting for no reason is rude. I believe I have been patient enough as a customer and even thought maybe they have difficulty understanding because maybe they could be foreigners and hence not so good in their English, therefore I tried to adjust to them and tried to 'tune in' to the same frequency as them. They kept doing the wrong things even though I made sure I was loud and clear and spoke slowly and repeated key words to them.

I went in thirsty, hoping to get a nice drink soon (as there was no queue and the crowd looks comfortable - not too crowded with sufficent waiters and waitresses around) but came out an hour later, still feeling thirsty and fed-up...

I only thanked God that I didn't go in feeling hungry, otherwise I would have felt more frustrated!

Can't remember how the cake taste like, really no mood after the whole experience and only feel like getting out of the place and go home! It's really very bad. If you want to go there, make sure you don't have high blood pressure, otherwise you are doing danger to yourselves...And yes, have lots of patience and make sure you are not hungry or thirsty when you go in !
Caribbean fish
21 Nov 2008 • 133 reviews • 13 followers

Actually not all that great

We went to Secret Recipe by elimination cos everywhere else was crowded. We went in at 1245 and by the time we left at 145 it was almost full house.

I had the Caribbean grilled fish with cream sauce. My husband had the vegetarian spaghetti. I didn't see what the description of the spaghetti was in the menu but I thought $9.90 for spaghetti with cabbage, celery and carrots was quite a rip off. It was a bit too dry for my liking

As for my fish, it was a really big piece, but somehow I did not imagine Caribbean style to be with that much oil (there was a layer of yellow when I was done with the fish) and with so much pesto (I like pesto so I'm not complaining, I just didn't think that was Caribbean). And I so did not think it would come with a lump of cold cream. I really thought I was going to have 'cream sauce'. It was nice yes. Just not what I expected.

Citibank cardholders get a brownie free. It was more like a chocolate cake though. But nice. And ooooooh, the dripping chocolate sauce. Yum.

Would probably order the safe mushroom chicken rice or cordon bleu for future trips.

Service was OK. The waitress who seated us was a bit strange. My husband asked 'do you have fish?' and she said 'table for two?'. He said 'no, fish. Do you have it?'. She: 'where do you want to sit?'.

I just stood back and watched the show. It was quite funny.
29 Jul 2008 • 3 reviews • 0 follower

Service so poor, main course so bad that we forgo the cakes altogether

Stepping out of the restaurant, I reminded myself that this place was afterall a franchise business, and that level of service and quality of food inevitably deteriorated over time. I have since downgraded Secret Recipe to a takeaway counter, saving grace for the wonderful array of cakes, nothing more.

There was no queue yet it took us waving to get the attention of the crew of waiters, obviously just idling around on a slow Sunday evening despite being dinnertime, to be shown to our table.

The menu came quickly enough, but the waitress took good measure of time to come back and have our order placed.

What we had:

Greek Salad

Cream of Pumpkin Soup

Cream of Broccoli Soup

Oxtail stew (new item on menu)

Chicken Cordon Bleu

When lying our cutlery, the waitress made no effort to ask who was going to have the oxtail stew, and ended up setting the wrong cutlery. With a 50-50% chance, maybe she didn't feel it necessary to ask.

The salad, soups and main courses arrived within 3 minutes of one another, leaving us exasperated and wondering if we are having an inflight meal, e.g. where all food are served at once.

The soups were quite mild in taste, rather forgetable. The better one was the pumpkin soup, but not really interesting, the spiciness reminds one of curry powder.

And what is Greek salad without feta cheese? We were given cheddar cheese bits instead and felt that the dish name was both misleading and insulting to our palates.

Frankly, my dining companion did not touch much of the oxtail stew. the meat was tough, it did not come off the bones easily. It tasted as bad also. I did not mind the chicken cordon bleu, a piece of chicken meat with ham and cheese stuffing, deep fried in a crispy batter, although abit dry. Taste was average, in comparison fast food (think KFC fried chicken) might have tasted better.

The saving grace? We didn't need fork out money as the bill was paid using dining vouchers.

During our dinnertime, we noticed the staff were like really young, likely to be a motley crew of inexperienced students and foreign workers, underpaid and unsatisfied with their work. At one point of time, a chair was knocked down by one of the waiter, making a din. But he did not appear at all apologetic, instead flashing his toothy grin, probably thinking it funny. Well, it was more disturbing for the diners, but do we have a choice but to put up with it?

In the end, we couldn't even bear to stay for desserts, yeah that bad.
15 Dec 2007 • 275 reviews • 122 followers

Delightful, sinful cakes

Pan Grilled Catch of the day with Lobster sauce ($11.50)

Served with french fries, Pan Grilled Catch of the day is prepared with home-made lobster sauce. Frankly speaking, the main reason i choose this dish was because the lobster sauce entices me, and also partly because i want some fishy-stuff. But this dish really disappointed me, mayb it is not bad, but it didn’t really suit my taste. The lobster sauce was nothing special, the fish was not really good. It was kind of bland.

Grilled chicken with BBQ sauce ($10.90)

The grilled chicken set is served with herb rice and fresh garden salad. The chicken is actually like normal western cafe chicken chop, nothing special. For a hawker western food, it might be a tad too expensive, but for a cafe style dining, i thought the price was quite reasonable. So it’s just which way you see it, if you find it expensive, go to hawker centre please.

Choc Fudge ($4.90)

Now, this is where Secret Recipe shines. Desserts, in particular Cakes. The variety of cakes offer are just fantastic. From the must-have like Tiramisu, Black Forest, to their sinfully chocolate section consisting of Choc Chip walnut, Choc Banana, Moist Choc Cake, Choc Mud cake, Cocoa Mocha, Choc Fudge, Choc Indulgence. Scanning through the long list, each makes me unresistable, wanting to try everyone of them, and i think i will. Making several trips to Secret Recipe of course : )

Marble Cheese ($4.90)

And thats not it, they still have cheesecakes to show, there’s the classic cheese, espresso cheese, raspberry cheese, choc cheese, chilled blueberry cheese, chilled strawberry cheese, apple crumble cheese, lemon cheese, caramel cream cheese.

You know the best part of the story is not just their cakes are good, it is also the price is dirt-cheap. At $4.90 a big slice for their delighful cakes, i think its the best deal, and mayb the reason to repeatly go back to Secret Recipe. Nowadays many restaurants’ desserts cakes are no doubt very good, but usually they come in a small slice, and the price can easily double of this.

Shining Stars

Lets see, the positive aspect without a doubt will be their desserts section, with cakes being the king of the crown. Cheap, big slice, sinful-yet-wonderful cakes. What more do you want? N’uff said already, go get them!

Dark Clouds

The waitress told us that they do not serve ice-water. That, immediately took us at least 10 points off the marking list. You mean a cafe cannot offer its customer even tap-water? Scanning through the drinks menu, there is this one thing called “Distilled water”, whats more the water is packed by Secret Recipe. No doubt, this is the main reason why they do not provided ice water. One word of advice to ALL restaurants and cafes, if you want your diners to eat happily, please provide FREE ice-water. If your reason not to offer ice water is so that diners have to pay for the drinks, you are so wrong.

All in all, Secret Recipe is still a nice place to go for its cheap and nice cakes. If only for the cakes, i will make the trip everytime. Total bill is $36.55 for two person. I confirmed, guarantee plus chop will definitely go back to try out the other cakes, despite the problem about ice-water. Mayb next time i just go for their cake-set, or i bring along my water bottle.

You are always welcome to visit ladyironchef for a full-up on this trip. Whatever written above are my geniune feelings expressed in words that may be subjected to my personal distortion or bias. Please do not feel emotional or distress should you have any violent objections. Kindly click the little X at the upper, extreme right of your screen if negative adjectives would be derived. Otherwise, feel free to furnish me with comments, may it be positive or negative : )

” Cakes, how can i resist them? “