Mon to Fri: 12.00pm - 10.00pm, Sat to Sun: 12.00pm - 01.00am
Located at Singapore Management University on Stamford Road, Settlers Cafe (SMU) is a place where you can enjoy games and serves western cuisine as well.
this place is HORRIBLE. one of the worst cafes i have been to
1) the place is understaffed, with only 2 or 3 staffs in the afternoon and over 10 groups of customers, they couldn't cater to everyone (in terms of explaining the games or serving food even2)for some of the popular games, they only have one set. as such if another group takes the set, then the other cant play that game3) they dont even know how to play some of the games that they have??!!4) the games boards/pieces are not even complete!5) and you charge $10 for that? horrible shitty service!
It is a place for gaming set in the basement of a local university, so I prepared myself mentally to expect less of their food and overall setup. My friend bought Big Deal vouchers for set meals and games, so we went to try out the place. Even with low expectations and several staff who seemed quite 'free', the cafe turned out to be quite a disappointment.
Even though the cafe was quite empty when we arrived, they refused to let us sit on the sofas, saying that other people had made earlier reservations (apparently calling two days in advance is not enough to be allocated sofa seats). We were seated on wooden chairs and tables which were not very comfortable for gaming while the sofas set empty in wait of patrons who never came. After more than an hour after we arrived and had just finished our crappy first course of cream of chicken soup (likely from Campbells), they said we could change us over to the sofa seats. Even the open corridor walkway to the public toilets were blocked on saturday night with the university students senselessly spread out across middle of the pathway cutting up garbage bags, etc. The toilets also had no toilet paper for the two occasions I patronised the bathroom.
As for the main dishes, they gave us about 8 options with 2 types of chicken wraps, 1 fish and chips, 1 pasta with chicken strips (it was supposed to come with chicken wings according to the menu), 2 types of sausages, 1 chicken chop and 1 chicken cutlet. We arrived at 6pm and they were already out of sausages and one of the pastas. So I had 5 things to choose from. The chicken cutlet and chicken chop were out because the manager told me that it was made from chicken breast, which I avoid for most places do not make it well. Since he recommended fish and chips, saying lots of people choose that (given the pathetic lack of variety on their menu, it is not saying much is i?)
Anyway my friend ordered two additional sides of wedges and chips for sharing.
We were served our meals after almost an hour. The fish turned out to be cheap frozen fish which tasted worse than fish fingers with a super strong fishy smell even when doused with sauce. It really smelled and tasted as if the fish had gone bad. My friend and I could not swallow it, literally. We asked for meal change and the waiter came back to say that the fish comes from the supplier that way and that all their fish was like that. We flatly refused and he finally agreed to change it to chicken for us. At this point, I had no choice but to settle for chicken even though it was supposed to be chicken breast meat. Given the layer of fat/skin on my chicken chop, I am quite sure that they served me thigh meat, which is ironic because I would have settled for this in the very beginning rather than ordering fish had they gotten their facts straight.
My other friend went to the counter to chase up on the two extra sides he had ordered earlier and was assured that it would be sent to us in 5 or 10 minutes. Nonetheless, the side dishes never came.
After our meal and game session, we got up and walked out since we had already handed over our prepaid BigDeal vouchers in the very beginning. One of the senior staff chased after us in full view of the other patrons, saying that we had not paid up. At this stage, I was rather annoyed as you can imagine. It turned out that they charged us another $6-7 for the two sides which never materialised even after my friend went to remind them more than an hour earlier. The counter staff insisted that they had served us the food until one of them went to check with the chef, who said that he was not given any side orders of fries or wedges all night.
What a joke. I was already quite unimpressed by the ratty condition which some of the games were in when we first arrived at the cafe. To be served smelly, low-grade fish (easily the worst fish I've been served in fish and chip meals) and chased after like common criminals because of negligent service really leaves me cold.