24 Dec 2014 • 2 reviews • 0 follower
Visited Shinkei on 22 Dec 2014. It was for a Deal.com.sg buffet voucher that was why I went.
Before visiting, I have read a few online reviews that spoke of the poor customer service but good food. Thus, I went mentally prepared.
As I entered the restaurant, I was greeted by a friendly staff who brought me to my seat. Thereafter another staff came to explain to me about the promotion. I was not really able to hear him well as his command of English was not well.
I ordered Ice Lemon Tea and the staff brought Coke over instead. I wonder what had he written in the notepad when I mentioned that to him. I quickly realize I was not the only one. 2 tables away, a young chap spoke with a raised voice, that he ordered another drink and not Coke. I wonder why.
What shocked me wasn't the above. Rather it was that I found out from the menu that Swordfish is not offered for lunch on Monday to Friday and nowhere on the Deal voucher Terms and Conditions did it state so! In fact, it was listed as an evergreen item in Deal.com.sg.
It was no wonder that in the Deal.com.sg webpage, the link provided to show the Menu did not include Sashimi! I highly suspect it must be because it would show that Swordfish is not going to be there for lunch from Monday to Friday.
You know what? I went primarily for the Swordfish. Can you imagine how cheated I felt? I am tempted to believe there is intention to cheat by not showing the menu page with the Swordfish left out. I took a picture of that too.
The salmon that came was sliced/prepared so poorly. I have never seen any salmon sashimi sliced this way. Totally unappetizing. It was a turn-off.
I won't be going back. Friendly staff, but felt cheated by the food that was served.