JacQ JacQ •
16 Dec 2013 • 1 review • 0 follower
My mum and I really had to compliment the 3 servers that attended to our table on Sat night - Patrick, Xinze and Mohan. Their attentive service has turned what could potentially turn out to be a blah to a whoa~~
It was apparent to mum and I that these servers had passion and took pride in their job. Congrats to the management, you guys have a great team @ the Westgate branch!
Mum and I had late dinner @ the westgate branch late but the veal on our skinny pizza was barely warm when it was served to us. We highlighted this to Patrick and he took immediate action to notify Mohan. Within minutes, Mohan was at our table to hear our feedback, offered his apologies and promised to come back to us with a fresh pizza.
Xinze then delivered the pizza and again offered his apologies for the blunder and the wait for the 2nd pizza. After which both Patrick and Mohan came along to check if everything was satisfactory.
When the meal was coming to a close, we asked for a glass of warm water for my mum. Patrick served us not 1 but 2 glasses of warm water as it was getting a little chilly. He also mind us (esp my elderly mum) to watch our steps as the floor has just been mopped.
To him, we applauded their excellent service and told him that the way they handled our feedback has won our wholehearted approval. Patrick humbly responded that it was just part of their job and there is still room for improvement.
The conversation between mum and I that night did not linger at their first blunder. Rather we had nothing but praises for their subsequent good save through their attentive service.
In fact, mum made a date with me to visit Skinny pizza again next month~~~
Thank you for the lovely service, Patrick, Mohan & Xinze! :)